A MIDDLE EAST ASIAN RETAIL GIANT SAVES MILLIONS
A MIDDLE EAST ASIAN RETAIL GIANT SAVES MILLIONS
Our client is a well-established retail leader with over fifty years of experience, based in the Middle East Asia. They are the preferred brand and a primary destination for grocery needs across the region, earning the trust of numerous FMCG and vendor partners. They serve approximately 100,000 shoppers daily, managing around 2 million SKUs consistently. To tackle routine challenges that depleted resources, the retail giant opted to automate and digitalize their workflows using Bautomate’s intelligent business process automation (BPA), which combines OCR, ML, and NLP into an AI-driven cognitive solution.
For inbound hard documents, they digitized files and extracted content using various technologies such as OCR, NLP, Excel reader, PDF parser, and other content extraction methods. To address data issues within their SAP system, data was parsed using the mentioned techniques, and a bot was implemented to input the extracted data into SAP. To tackle data mismatches and enhance automation, a business rule engine was created to automatically align parameters like units, Product IDs, and quality parameters, leading to improved data quality and informed decision-making.
The system required occasional manual interventions for business decisions, which the same business rule engine supported, allowing decision-makers to adjust the automated system as needed. Additionally, the manual product search and listing processes were streamlined through ERP integration and controlled workflow modifications, resulting in a semi-automated approach for these tasks.