Axendi

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2008

Year Founded

ABOUT AXENDI

AI-powered, people-first CX & BPO Provider

Axendi is a technology-focused customer experience (CX) and business process outsourcing (BPO) provider that offers AI-enhanced contact center services, outsourced customer support, and CX consulting. We create and implement comprehensive customer experience solutions that cover everything from strategy and process design to execution, operations, and continuous improvement for top brands in sectors like e-commerce, finance, insurance, healthcare, and telecommunications. With approximately 1,700 agents fluent in 15 languages and a powerful suite of proprietary AI tools, we assist businesses in scaling effectively, enhancing service quality, and achieving measurable business results.

LANGUAGES SPOKEN

EnglishPolish

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2008

Year Founded

Services

Focus

Industries

Clients

Services Provided

100% Customer Support Outsourcing

About the Team

OUR STORY

Our Journey We are Axendi—a team that prioritizes people, developed from a 16-year legacy in Voice Contact Centers into a comprehensive CX and BPO provider with a fresh identity. Our specialists integrate AI-driven tools (such as voicebots, analytics, and automation) with consulting, technology, and delivery services to enhance processes and expand multilingual operations across various sectors. Our leadership is grounded in a commitment to operational excellence, research and development, and the advancement of our team members.

TEAM PHOTOS

Portfolio

Healthcare

Unknown

**Introduction**: The implementation of the AI voicebot solution, Primebot, aims to centralize medical appointment scheduling for an international network of diagnostic and oncologic radiotherapy centers. **Problem**: The challenges included optimizing costs, effectively managing calendars, automating processes, and ensuring access to agents with high proficiency in English. **Solutions**: OEX VCC addressed these issues by deploying voicebots for 24/7 appointment scheduling and confirmations, catering to both the Polish and Irish markets. They standardized calendar management across their network facilities and utilized RPA solutions to automate various business processes. **Results**: Following the introduction of voicebots, the company reported more than a 40% decrease in appointment scheduling costs and achieved an appointment verification rate exceeding 90%.

Outbound Voicebot

Unknown

**Introduction**: The goal was to deploy a voicebot for a time-sensitive outbound informational campaign aimed at reaching a large audience. **Challenge**: Automation was crucial for this campaign to contact around 27,000 individuals with important updates, record their responses, and give business clients the necessary guidance. The VCC team had just two days to initiate the campaign. **Solution**: The VCC utilized its in-house AI voicebot, Primebot, to carry out the urgent campaign. They leveraged advanced analytics to deliver valuable insights to the client. To achieve their goals, the team started simultaneous calls to as many as 100 people at once. **Results**: Throughout the campaign, the bot successfully made a total of 56,531 calls.

E-commerce

Unknown

**Introduction**: Delivering extensive customer service solutions for one of Poland's leading e-commerce companies entails offering multilingual support, managing hotline operations, and launching sales initiatives. **Challenge**: The goal is to establish exceptional customer service by utilizing advanced data analytics, ensuring data protection, maintaining consistent customer support, and achieving significant scalability for the project. **Solutions**: OEX VCC introduced strategies such as comprehensive support for customers and partners, executing sales campaigns for new products, running informational campaigns, setting up a helpline service, developing the largest e-commerce product catalog in Poland (productization), and offering customer support in three languages: Polish, Ukrainian, and Czech. **Results (2023)**: Over 2.8 million interactions were conducted across multiple communication channels, achieving a Net Promoter Score (NPS) of 103%.

5 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$1,000+

Average Hourly Rate

< $25/hr

Pricing Snapshot

Min Project Size

$1,000+

Avg Hourly Rate

< $25/hr

Cost Rating

N/A

What Clients Have Said

“

"Axendi delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

MOST COMMON PROJECT SIZE

0 Reviews

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Customer Support Outsourcing

Industry Recognitions

Locations

Headquarters

Równoległa 4A, Warszawa, Woj.

Warszawa, Masovian, Poland 02-235

+48222552000

Headquarters

34 Krakowskie Przedmieście 20-002

Warsaw, Poland 20-002

+48222552000

Headquarters

60 Stanisława Leszczyńskiego 20-068

Warsaw, Poland 20-068

+48222552000

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Axendi

Set Up By Edverise AI

Edverise AI built this profile by analyzing thousands of data points across the web. If you own this business, become an Edverise partner to manage and update your profile.

Overview

AI-powered, people-first CX & BPO Provider

Services

Focus

Industries

Clients