Aumne AI

Aumne.ai is a Service Lifecycle Management platform driven by AI that assists companies in transforming outdated customer service systems into intelligent and adaptive conversational experiences. Many enterprises still rely on obsolete IVRs, disjointed workflows, and isolated support platforms. Revamping these systems can be a slow, resource-intensive, costly, and risky endeavor. Aumne addresses these challenges by automatically discovering, analyzing, designing, building, and managing conversational services across both voice and digital channels. We enable organizations to upgrade legacy IVR systems—such as those from Avaya, Cisco, and Genesys, or any other CCaaS platform—into modern AI-enhanced experiences on platforms like Google Dialogflow and Amazon Connect at speeds up to five times faster, with over 70% automation throughout the lifecycle and a threefold return on investment. Unlike conventional approaches that rely on building bots or consulting, Aumne adopts a platform-centric transformation strategy. We provide insights into existing systems, assess their effectiveness, and facilitate outcome-oriented redesign while implementing built-in governance and ongoing evolution. Aumne assists enterprises, GSIs, and BPOs in transitioning from reactive record-keeping systems to proactive workflows where AI aids, recommends, and progressively orchestrates responsible service delivery. Our goal is to allow companies to concentrate on their primary business functions while we handle the automation of customer service creation, management, and evolution. We are proud to be a Google build partner, and our leadership team boasts over 100 years of combined experience in developing and managing solutions for contact centers, IVR, Conversational AI, and enterprise SaaS platforms. We are redefining Service Lifecycle Management with the power of AI.