AtDesk

AtDesk is a UK-based operational partner for service businesses. We integrate with your systems, respond to your calls using your brand's voice, and oversee your dispatch, customer service, and back-office tasks around the clock. With eight years of experience and over 5,000 calls managed each month, we provide transparent service—ensuring full visibility and accountability without hidden complexities. Designed specifically for UK service companies, our team is focused on meeting your key performance indicators (KPIs). Unlike call centers, virtual assistant platforms, or offshore back offices, AtDesk acts as an integral part of your team. We work within your existing systems (such as JobLogic, BigChange, Salesforce, iCabbi, and Microsoft Dynamics) to handle calls and manage essential operational workflows that support service businesses. Our role includes: – Customer service & inbound call handling (available 24/7) – Dispatch & job scheduling – Order management & invoicing – CRM maintenance & data entry – Coverage for after-hours, overflow, and out-of-hours needs What sets us apart: – UK-based—compliant with UK data regulations, culture, and customer expectations – Integrated into your systems—performing tasks within your CRM, dispatch platform, and phone system, eliminating the need for data exports or complicated integrations – Transparent—every call is logged, and all actions are visible; you can monitor our activities in real-time – Quick deployment—many outsourcing firms take six weeks, but we can be operational in just two – No long-term commitment—month-to-month relationship, allowing you to cancel at any time With eight years of operation, managing over £150,000 in monthly orders, and providing 24/7 service, we function as the behind-the-scenes engine that keeps your business running smoothly. Your customers may not notice the difference, but your competitors will.