The AI-powered future of customer care, by Open.
Open is a platform that assists businesses in developing AI copilots for customer support. These copilots seamlessly integrate into support workflows, comprehend context, and provide accurate responses, enabling teams to resolve tickets more quickly and efficiently without complex setups. We collaborated with Open as a long-term design partner over six months, initially helping them with their early product and landing page, and later as they transitioned to AI copilots for support. The trust they placed in us during both stages demonstrates the strength of our partnership and the impact of our contributions.
The challenge we faced was that we had previously partnered with Open on earlier versions of their product. As they rebranded from OpenCopilot to Open, they shifted focus from a broad AI agents solution to a clearly defined customer support application. Although they had a solid technical foundation, they lacked a market-ready product. The founder had a vision, which required translation into a functional platform. Our role involved designing that vision from scratch—establishing the structure, workflows, and UI screens. We were not refining an existing product, but rather creating a new product experience that set the stage for their pivot and future growth.
The outcome was a fully designed product that was clear, modern, and ready for the market. The new platform effectively communicated its value, supported crucial customer use cases, and offered an intuitive navigation experience right from the first interaction. Following the launch, Open secured $1.52M in pre-seed funding, led by Y Combinator and featuring investments from Spacetime (the investment office of Mollie’s and Bird founder), Koen Köppen (CEO of Mollie), Pioneer Fund, and others. Shortly thereafter, they began onboarding major clients such as MoneyGram, Mollie, and Viva.com.