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Apex America

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Overview

$10,000+

Min Project Size

10000+

Employees

2003

Year Founded

ABOUT APEX AMERICA

BPO, Contact Center and CX

Our strong work methodology, industry-leading technology, and expert team allow us to create and manage efficient interactions. We adapt to the dynamic market to fulfill your requirements. As your partner in BPO Contact Center and Customer Experience, we strive to contribute to your company's success. We are a prominent BPO and Customer Experience firm in Latin America, established in 2003 by Argentine entrepreneurs. With 20 years of experience and over 11,000 professionals across seven countries, we have built solid partnerships with more than 50 global companies, becoming their strategic allies. We have developed a center of technological excellence to maximize the human and professional capabilities of our teams, prioritizing people in all our endeavors. Currently, we provide innovative customer experience management solutions, designing, implementing, and overseeing comprehensive services to deliver exceptional experiences across various customer service channels. Our focus is on understanding customer needs and ensuring each interaction is meaningful, which enhances brand loyalty and boosts revenue for the companies that partner with us.
LANGUAGES SPOKEN
EnglishSpanish
HIGHLIGHTS

$10,000+

Min Project Size

10000+

Employees

2003

Year Founded

Services
Focus
Industries
Clients
Services Provided
40% Customer Success Program Design
40% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
20% Customer Support Outsourcing
100% Content Moderation Services
100% Robotic Process Automation (RPA)
40% Business Model Design & Validation
60% Customer Experience (CX) Strategy

About the Team

OUR STORY
Our Narrative We are Apex America, established in 2003 as a Latin American BPO and customer experience team comprising over 11,000 professionals across seven nations. Founded on principles of closeness, respect, and dedication, our leadership combines operational expertise with technological innovation to create comprehensive digital customer experiences. Over the past two decades, we have collaborated with more than 50 global clients, enhancing loyalty, improving NPS, and making a positive community impact through diversity, equity, and inclusion initiatives as well as local programs.
TEAM PHOTOS
Apex America team photo 1

Projects & Clients

Project Size & Rate
Minimum Project Size

$10,000+

Locations

Headquarters

AV. Rodríguez del Busto 4086

Cordoba, Cordoba, Argentina X5000
Headquarters

Av. Del Libertador 742 C1638

Headquarters

11 Entre Ríos X5000

Cordoba, Cordoba, Argentina X5000
Headquarters

29 Ituzaingó X5000

Cordoba, Cordoba, Argentina X5000
Headquarters

627 Avenida Sagrada Familia X5003

Cordoba, Cordoba, Argentina X5003
Headquarters

1754 Mitre H3508

Rafaela, Santa Fe, Argentina H3508
Headquarters

236 Arbo y Blanco H3500

Rafaela, Santa Fe, Argentina H3500
Headquarters

1349 Sarmiento S2000

Rosario, Santa Fe, Argentina S2000
Headquarters

3794 Avenida Mariscal López 001412

Asuncion, Paraguay 001412
Headquarters

1413 Cruz del Defensor 001414

Asuncion, Paraguay 001414
Headquarters

100 Avenida Alfredo Egídio de Souza Aranha 04726-170

Sao Paulo, Sao Paulo, Brazil 04726-170
Headquarters

3472 Carrera 13a 110311

Headquarters

662 Avenida Italia 7501101

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