
Apex America
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Overview
$10,000+
Min Project Size
10000+
Employees
2003
Year Founded
ABOUT APEX AMERICA
BPO, Contact Center and CX
Our strong work methodology, industry-leading technology, and expert team allow us to create and manage efficient interactions. We adapt to the dynamic market to fulfill your requirements. As your partner in BPO Contact Center and Customer Experience, we strive to contribute to your company's success. We are a prominent BPO and Customer Experience firm in Latin America, established in 2003 by Argentine entrepreneurs. With 20 years of experience and over 11,000 professionals across seven countries, we have built solid partnerships with more than 50 global companies, becoming their strategic allies. We have developed a center of technological excellence to maximize the human and professional capabilities of our teams, prioritizing people in all our endeavors. Currently, we provide innovative customer experience management solutions, designing, implementing, and overseeing comprehensive services to deliver exceptional experiences across various customer service channels. Our focus is on understanding customer needs and ensuring each interaction is meaningful, which enhances brand loyalty and boosts revenue for the companies that partner with us.
LANGUAGES SPOKEN
EnglishSpanish
HIGHLIGHTS
$10,000+
Min Project Size
10000+
Employees
2003
Year Founded
Services
Focus
Industries
Clients
Services Provided
40% Customer Success Program Design
40% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
20% Customer Support Outsourcing
100% Content Moderation Services
100% Robotic Process Automation (RPA)
40% Business Model Design & Validation
60% Customer Experience (CX) Strategy
About the Team
OUR STORY
Our Narrative We are Apex America, established in 2003 as a Latin American BPO and customer experience team comprising over 11,000 professionals across seven nations. Founded on principles of closeness, respect, and dedication, our leadership combines operational expertise with technological innovation to create comprehensive digital customer experiences. Over the past two decades, we have collaborated with more than 50 global clients, enhancing loyalty, improving NPS, and making a positive community impact through diversity, equity, and inclusion initiatives as well as local programs.
TEAM PHOTOS

Projects & Clients
Project Size & Rate
Minimum Project Size
$10,000+
Locations
Headquarters
100 Avenida Alfredo Egídio de Souza Aranha 04726-170