AMPLIFIED ANALYTICS

Amplified Analytics is a leader in speech analytics, specializing in customer experience/analytics, collections, and the BPO industry. Our capabilities are strengthened by our strategic use of CallMiner, recognized as the top analytics platform in the field. This collaboration allows us to provide high-quality fully and partially managed analytics solutions designed for the contact center and BPO sectors. Our clients range from small contact centers with as few as 10 agents to large BPO organizations. Our BPO 2.0 model enables BPOs to advance and compete effectively against even the largest players, all at a lower cost. We make entering the analytics space efficient, low-risk, and ensure a guaranteed return on investment (ROI) while boosting revenue. If you face challenges related to contracts, we enhance your performance, refining contracts to reduce penalties and increase bonuses. Additionally, we help you present the solution to your customers and prospects, either as your in-house analytics department or through demonstrations showcasing its value and distinct features. Our primary goal with the BPO is to assist you in using it effectively, offering training when you are ready to take control. This smooth transition reduces delays in realizing ROI and facilitates a successful transformation. Our models, proven effective over a decade of rigorous testing, are currently benefitting over 2,000 agents, and we have seen rapid growth in recent years. Please feel free to contact us for a demo, discussion, or proof of concept!