Madaffer Enterprises - Case Study Series
**The Challenge** When Mr. Madaffer started his consulting business, he managed all IT responsibilities on his own. However, as the company expanded, he soon recognized that there weren't enough hours in the day to handle everything personally. He realized he needed to bring an IT professional on board. “We sought a company that would be easy to collaborate with, that understood technology, and could manage our complex challenges,” Mr. Madaffer explained. “I wanted assurance that I could email my IT expert, and they'd take care of the issue without me having to worry about it.” Rather than employing in-house IT support, Mr. Madaffer opted for the more cost-effective solution of having someone available on call. “I was focused on servicing clients, so it made logistical sense to hire an expert,” he noted. “In-house employees are often limited by the operations in that setting. Bringing in an external perspective fosters diversity, resulting in fresh ideas and technologies.”
**The Solution** Madaffer Enterprises enlisted AMA Networks to oversee all IT requirements, both on-site and remotely. “AMA Networks has been fantastic,” Mr. Madaffer stated. “They have addressed nearly all our IT needs. We’ve dealt with hard drive failures, and they've successfully recovered data. They're also effective at resolving email issues, setting up new computers, and transferring data between machines. Additionally, they've tackled user errors and virus problems.” Mr. Madaffer praised AMA Networks for their reliability and has come to trust them. “AMA Networks has never let me down,” he remarked. “They are prompt in their responses and quick to offer solutions. Once, when a hard drive failed and my employee couldn't work, they managed to recover data that would have otherwise been lost. They have an excellent backup and recovery system—anyone neglecting proper data backup will eventually face consequences.”