Akendi is an innovative agency that focuses on UX design, service design, digital transformation, and user research. With a commitment to crafting meaningful experiences, we ensure that every solution we develop—whether digital, physical, or service-related—has clear intent. With over 17 years of experience and more than 509 projects completed, our energetic team of service designers, UX researchers, strategists, and UX designers thoroughly explores human behavior to derive insights that foster significant change. Our distinctive "Experience Thinking" methodology is built on four essential pillars: Brand, Content, Product, and Service. We combine research-driven analysis with inspired creative design to provide well-rounded solutions that go beyond expectations. By using these insights, we merge creativity with strategy to create experiences that align with your vision and meet your goals. Our capabilities include UX strategy, customer experience design, innovation strategy, journey mapping, persona development, and design prototyping. Operating from Toronto, New York, Cambridge, and London, UK, we collaborate with prominent organizations in healthcare, government, finance, technology, and telecommunications, such as ARM, McAfee, Credit Suisse, Rogers, Aviva, the NHS, and Health Canada. Whether you require Design Thinking and UX certification training, staff augmentation, or comprehensive digital transformation, our collaborative method ensures we are with you every step of the way. We systematically engage stakeholders, users, and customers at the right moments. At Akendi, our focus is not just on designing experiences but on creating intentional, impactful experiences, guided by our core values of excellence, openness, integrity, and sustainability.