AAA Auto doubles insurance production. How?
AAA Auto (AURES Holdings)
AAA Auto is well-known for its commitment to offering comprehensive services to customers, going beyond merely acting as a middleman in car sales. The company consistently seeks ways to enhance internal processes, broaden its service offerings, and deliver high-quality support to customers right at the point of sale. One essential service for customers purchasing a new vehicle is insurance; however, obtaining a thorough insurance quote and comparison without involving the salesperson in extensive research across multiple insurance providers can be challenging. Our analysis indicates that a significant metric the company monitors is the amount of time employees spend on insurance calculations, which detracts from customer service. Conversely, customers prioritize competitive pricing and insurance policies that they would prefer to organize themselves with their brokers. Therefore, we can conclude that AAA Auto employees aim to streamline the insurance estimation process, while customers seek a favorable price/quality ratio for their insurance. Drawing from our previous experience with insurance company APIs, we've developed the AAA Auto application using our proprietary solution, Verzuz, which is currently utilized by numerous clients, including AAA Auto. This tool, which required over 3,500 man-days to create, helps save clients like AAA Auto significant time. By deploying it with major market clients, we have optimized the insurance negotiation process, achieving over 50% time savings compared to the prior client-side system. Additionally, AAA Auto has been able to successfully upsell 1.2 times more products, both in the Czech Republic and Slovakia.