60mn

60mn is a consulting firm that specializes in Customer Experience, Digital, and Data, assisting organizations in achieving measurable business outcomes through large-scale transformation. We focus on enhancing customer experience (CX), driving digital transformation, and promoting performance through data, helping companies boost operational efficiency, customer satisfaction, and revenue growth. Our methodology emphasizes the alignment of business strategy, customer journeys, and operational execution to ensure that transformations create significant impact rather than just improving KPIs on dashboards. With extensive expertise in contact centers, omnichannel customer experiences, digital product adoption, and data analytics, we collaborate with large organizations operating in complex settings where customer satisfaction and operational effectiveness are vital. We assist leadership teams and operational stakeholders throughout all phases of transformation, from strategy development and redesigning customer journeys to implementation, performance monitoring, and ongoing improvement. Our goal is straightforward: to convert Customer Experience, Digital, and Data initiatives into concrete business outcomes.