12th Member is a search engine optimization company that helps you build your online presence. In addition, 12th Member operates a cloud-based voice over internet communications platform, enabling remote contractors to connect with clients and each other. It also offers compliance services by securely storing all conversations in the cloud. This foundational technology allows Rick to embark on his next project. He intends to launch a remote call center agency that will offer comprehensive customer support to clients throughout the US. These workers will have the flexibility to work from home on their own schedules, using the proprietary equipment and technologies created by Rick and promoted through his successful 12th Member business.