**BACKGROUND** Introduce your business and your role. I lead product engineering at Technysis, where we offer a digital banking platform for financial institutions. **OPPORTUNITY / CHALLENGE** What issue were you addressing with 10Pearls? As a prominent company in Latin America, we aim to establish ourselves as a leader in North America. To fuel our rapid expansion, we needed to grow our team significantly. **SOLUTION** What was the extent of their involvement? 10Pearls acts as our outsourced partner, supplying additional talent to our team. They provide developers who primarily work with open source technologies, utilizing React and React Native for front-end development, along with Java and Spring for the backend. **What is the team composition?** Our team includes nine full-time developers and QA automation engineers, plus a part-time team leader. **How did you partner with 10Pearls?** I had previously collaborated with 10Pearls in another company and was familiar with them. Additionally, I evaluated around 20 different offshore providers globally. 10Pearls stood out for their expertise, skills, and solid reputation as an outsourcing partner. **What is your investment with them?** We currently invest approximately $50,000 a month. **What is the status of this engagement?** Our collaboration began in April 2019 and is still ongoing. **RESULTS & FEEDBACK** What results can you share that showcase the impact of this collaboration? 10Pearls provides highly skilled talent. We assess the effectiveness of each team after every sprint and have been pleased with the outcomes. Their team is quick to address any challenges we face, and if we’re not satisfied with a team member's performance, they ensure a suitable replacement. **How has 10Pearls performed in project management?** They integrate seamlessly into our organization, working within our teams and adhering to a scrum methodology. Their team follows our established processes and utilizes tools like Slack and Google. We continuously provide feedback to their project manager, who remains responsive and accessible. **What impressed you the most about them?** 10Pearls delivers exceptional talent at competitive rates, offering significant value through their skills and expertise. Their communication is transparent, allowing me direct contact with their CTO. **Are there areas for improvement?** While there's always room for growth, I can't pinpoint any specific areas needing enhancement. Whenever we face a challenge, we collaboratively find solutions, which I expect from a service provider. **Do you have any advice for potential customers?** Cultivate a strong relationship with them. For example, we consider 10Pearls a member of our team. If you approach the partnership with a win-win mindset, you’ll enjoy the advantages of a fruitful collaboration.