Best Practices, Best Results
National Association of Chronic Disease Directors
The National Association of Chronic Disease Directors (NACDD) is a nonprofit professional organization dedicated to advocating for, educating, and providing technical support to enhance chronic disease prevention knowledge, leadership, and capacity among its members. Funded by the Centers for Disease Control and Prevention, NACDD collaborates directly with the 59 Chronic Disease Directors from State and Territorial Health Departments, their staff, and other organizations focused on public health through chronic disease prevention. The Communications Department at NACDD sought to adopt industry best practices for member communications. Previous integrations of their customer relationship management (CRM) system with their email marketing platform had required adjustments. We helped the client develop a standardized email system through multiple software integrations, team training, and design updates, streamlining communication processes and identifying areas for improvement. We closely collaborated with the Communications team to ensure their systems aligned with best practices while establishing procedures that supported both their in-house team and external consultants who needed access. As their technological requirements evolved, we continued supporting the teams and vendors to maintain optimal email program performance; this included conducting evaluations, updating integrations, assessing program effectiveness, creating testing protocols, and providing user training. During the COVID-19 lockdown, NACDD had to shift to remote work, modify communication processes, and proceed with planned technology upgrades while remaining a crucial resource for public health professionals. We prioritized assisting them in upgrading their email systems, which were essential for member communications, ensuring their email marketing efforts remained a stable and reliable means of external communication.