Top Customer Experience (CX) Strategy Firms

Customer experience (CX) strategy consultants work out why customers stay, complain or leave, and redesign the journeys that drive those outcomes. Typical work includes customer research and journey mapping, voice of the customer programs built on NPS, CSAT and effort surveys, service blueprints that connect front-line moments to back-office processes, and a roadmap that ties fixes to retention and revenue. Firms hire them when churn rises, scores slide or a new CRM or contact center platform needs a design.

Compare the consultancies below on what they changed for past clients, not the maps they drew: ask for measured gains in retention, effort or cost to serve. Check that they pair research with operations and technology skills.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

1,504 Companies

List of the Best Customer Experience (CX) Strategy Agencies

LWP Group
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LWP Group is a digital transformation consultancy based in the UK that assists businesses in optimizing their operations, enhancing customer engagement, and efficiently scaling through smart technology integration. Our expertise includes CRM implementation, business automation, VoIP systems, cloud c
Highlights
$1,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
Chelmsford, England, Gb
Services Provided+8 Services
12% CRM Consulting and SI
8% Cloud Consulting & SI
4% ECM Consulting and SI
3% ERP Consulting and SI
AI Summary
“LWP Group is a UK-based digital transformation consultancy specializing in CRM, automation, VoIP, and cloud tools, enabling businesses to enhance operations, customer engagement, and scalable growth.”
Octmark Technologies
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At Octmark Technologies, we differentiate ourselves from typical digital marketing agencies by serving as your strategic ally in achieving digital success. Our goal is straightforward: to enable businesses with state-of-the-art digital solutions that deliver tangible outcomes. We excel in creating s
Highlights
$5,000+
Min Project Size
$50-99/hr
Avg Hourly Rate
2-9
Employees
Hyderabad, Telangana, In
Services Provided+7 Services
8% Mobile App Development (iOS & Android)
12% Custom Web Application Development
20% Brand Identity Design
7% Digital Strategy
AI Summary
“Octmark Technologies partners with businesses to deliver innovative digital marketing solutions, combining creativity and technical expertise to enhance brand presence and drive measurable success.”
Magic Marketing Consulting
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We are a marketing strategy agency dedicated to helping startups succeed! Our knowledgeable team has strong expertise in marketing, finance, management, and accounting. We start with a comprehensive audit of your startup to pinpoint distinct opportunities and challenges. Our aim is to create and exe
Highlights
$1,000+
Min Project Size
$50-99/hr
Avg Hourly Rate
2-9
Employees
New York, New York, Us
Services Provided+8 Services
23% Brand Identity Design
10% Brand Guidelines Development
10% Content Marketing Strategy
8% Social Media Marketing
AI Summary
“Magic Marketing Consulting is a marketing strategy agency specializing in tailored solutions and comprehensive audits to support startups' growth through expert guidance in marketing, finance, management, and accounting.”
LYMTA
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LYMTA is a specialized AI consultancy located in Jeddah, Saudi Arabia, focused on developing production-ready AI systems for businesses and government organizations within the Gulf Cooperation Council. We concentrate on six key sectors: energy, agriculture, finance, supply chain, waste management, a
Highlights
$1,000+
Min Project Size
$50-99/hr
Avg Hourly Rate
2-9
Employees
Services Provided+3 Services
8% AI Strategy & Roadmap Consulting
17% Machine Learning Model Development
5% Generative AI
20% BI & Big Data Consulting & SI
AI Summary
“LYMTA is a Jeddah-based AI consultancy delivering production-ready AI solutions across energy, agriculture, finance, supply chain, waste management, and pharma, ensuring comprehensive engineering and regulatory compliance.”
Waykitech Tehcnology Solutions
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Personalized technology solutions tailored for you We develop comprehensive solutions to tackle any IT obstacles you face. Our knowledge allows us to deliver bespoke IT services specifically designed to meet your individual requirements, including: - Data-driven digital marketing - Eye-catching webs
Highlights
$1,000+
Min Project Size
250-999
Employees
Miami, Florida, Us
Services Provided+17 Services
2% E-Commerce Development
5% API Development & Integration
4% ERP & CRM Development
2% Mobile App Development (iOS & Android)
AI Summary
“Waykitech Technology Solutions delivers customized IT services including digital marketing, website development, Oracle and SAP solutions, cybersecurity, and blockchain to address diverse business challenges.”
Foxlight Marketing
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Foxlight Marketing is dedicated to helping businesses grow more efficiently. We assist marketing leaders in swiftly and smartly connecting strategy, execution, and business outcomes. Under Evelyn's guidance, clients have consistently achieved impressive results, making her an invaluable partner for
Highlights
$1,000+
Min Project Size
Alpharetta, Georgia, Us
Services Provided+7 Services
10% Brand Refresh & Rebranding
15% Brand Identity Design
8% Conversion Rate Optimization (CRO)
10% Performance Marketing
AI Summary
“Foxlight Marketing, led by Evelyn, specializes in integrating strategy and execution to drive business growth, leveraging extensive experience across technology, finance, and media sectors.”
Direct Objective Consulting
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Direct Objective Consulting is a B2B marketing consulting and lead generation agency that helps small and medium-sized businesses achieve continuous growth in both North American and global markets. Their focus includes increasing visibility, generating demand, identifying leads, measuring outcomes,
Highlights
$1,000+
Min Project Size
$50-99/hr
Avg Hourly Rate
2-9
Employees
Montreal, Quebec, Ca
Services Provided+26 Services
4% Demand Generation Marketing
2% Search Engine Optimization (SEO)
2% Content Marketing Strategy
1% Conversion Rate Optimization (CRO)
AI Summary
“Direct Objective Consulting specializes in B2B marketing and lead generation, supporting SMEs to enhance visibility, demand, and revenue attribution across North American and global markets.”
OxygenIT Limited
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OxygenIT, located in Christchurch, is a managed IT services provider dedicated to assisting New Zealand businesses with 10 to 150 employees in obtaining dependable, proactive IT support without the hassle of slow response times or reactive service. Established in 2005, we have spent nearly two decad
Highlights
$1,000+
Min Project Size
$50-99/hr
Avg Hourly Rate
2-9
Employees
Services Provided+4 Services
23% Managed IT Services
7% Cybersecurity Assessments & Hardening
3% IT Helpdesk & Support Services
10% AI Strategy & Roadmap Consulting
AI Summary
“OxygenIT Limited provides managed IT, cybersecurity, cloud, and professional services to New Zealand SMEs, emphasizing rapid support, trusted partnerships, and customized technology solutions since 2005.”
equalOne
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With more than a decade of experience, equalOne has become a reliable digital transformation consulting firm in Malaysia and Singapore. Our team specializes in providing business solutions that improve efficiency, productivity, and success for organizations. Utilizing our knowledge of ERP and busine
Highlights
10-49
Employees
Sg
Services Provided+6 Services
5% IT Staff Augmentation
12% ERP Consulting and SI
11% BI & Big Data Consulting & SI
5% Cloud Consulting & SI
AI Summary
“equalOne is a seasoned digital transformation consultancy in Malaysia and Singapore, offering ERP and business intelligence solutions to enhance organizational efficiency and data visualization.”
AddRetail
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📇 Catalogs and Brochures 🧡 Digital Marketing Services We expertly handle all online advertising platforms: 💎 Exceptional experience 🥇 Verified qualifications
Highlights
$5,000+
Min Project Size
$50-99/hr
Avg Hourly Rate
10-49
Employees
Machelen, Flemish Region, Be
Services Provided+11 Services
9% Brand Guidelines Development
7% Packaging Design
4% Graphic Design
7% Ecommerce Marketing
AI Summary
“AddRetail specializes in digital marketing services and creating catalogs and brochures, delivering expert online advertising solutions with verified qualifications and exceptional experience.”

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Top Customer Experience (CX) Strategy Firms

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