Top Business Process Outsourcing Companies

Q: What does a business process outsourcing company do?

A business process outsourcing company runs a defined business function for a client, such as customer support, accounts payable, claims processing, payroll or data entry, using its own trained staff and supervisors. It works to written procedures and service levels, and reports on volume, accuracy and turnaround.

Q: How much does business process outsourcing cost?

Business process outsourcing is usually priced per full-time agent per month, per transaction, per hour or on outcomes, plus a transition fee. Location, language, coverage hours and process complexity set the rate. Most BPO companies on Edverise set no minimum or a floor of $1,000 to $10,000.

Q: What is the difference between BPO and business process management?

Business process outsourcing transfers a process and the people who run it to an outside provider. Business process management is the discipline of mapping, measuring and redesigning processes, which a company can do internally or with consultants, and which often comes before deciding whether to outsource.

Q: Which processes are best suited to outsourcing?

The processes best suited to outsourcing are high-volume, rules-based and well documented, such as data entry, invoice processing, order management, tier-one customer support and claims handling. Work that depends on deep product knowledge or frequent judgment calls is harder to transfer and needs a longer transition.

Q: Which industries use business process outsourcing?

BPO companies on Edverise most often serve business services, financial services, information technology and medical clients, followed by retail, consumer products and telecommunications. Healthcare and financial buyers should check HIPAA, PCI DSS or SOC 2 controls before sharing data.

Q: Where are business process outsourcing companies on Edverise based?

Business process outsourcing companies on Edverise are listed most often in Ahmedabad, Cairo, Lahore and Toronto, with others in Dubai, Hyderabad, Kyiv and New York. When choosing, weigh how the delivery center's working hours overlap with your customers and how easily you can visit the site.

Business process outsourcing hands a repeatable operation, such as claims processing, invoice handling, customer support or payroll, to an external team that runs it under agreed service levels. BPO companies supply trained agents, supervisors, quality assurance and reporting, often from offshore or nearshore delivery centers. Companies outsource when hiring cannot keep up with volume, when they need coverage across time zones, or when a back-office function costs more in-house than it is worth.

On this page, compare providers by the specific processes they already run for clients like you, where their delivery centers sit, and the security certifications behind them, such as ISO 27001, SOC 2, HIPAA or PCI DSS for card data.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

414 Companies

List of the Best Business Process Outsourcing Agencies

BPO+
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BPO+ specializes in enhancing the experiences of global brands by utilizing technology, analytics, and back-office services, leading to better consumer satisfaction. Each year, BPO+ handles more than a million customer interactions for clients in various sectors including BFSI, Sports, Telecom, Educ
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250-999
Employees
Doha, Qa
Services Provided
100% Business Process Outsourcing
AI Summary
“BPO+ delivers technology-driven analytics and back-office services across sectors like BFSI, Telecom, and Healthcare, managing over a million annual customer interactions to enhance brand experiences.”
oneTRUgroup (1TRU Group)
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Creating solutions that genuinely meet your business requirements! That's correct; we are a BPO company that tailors services and solutions to your specific needs, rather than making you adjust your needs to fit what's already offered.
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250-999
Employees
Pasig, Ph
Services Provided
100% Business Process Outsourcing
AI Summary
“oneTRUgroup is a BPO company providing customized business solutions tailored to meet specific client needs, emphasizing flexibility and client-focused service delivery.”
Osource Global Private Limited
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Osource, a top-tier company in business process management, was established in January 2004 in Mumbai, India. As a global player, Osource specializes in comprehensive outsourcing solutions, offering transformative advantages to its clients through cost reductions, continuous productivity enhancement
Highlights
1000-9999
Employees
Mumbai, Maharashtra, In
Services Provided
100% Business Process Outsourcing
AI Summary
“Osource Global Private Limited provides comprehensive outsourcing and managed services in HR, finance, and IT, enhancing productivity and reducing costs globally across diverse industries and enterprises.”
Infomate
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Infomate is a subsidiary of John Keells Holdings PLC (JKH), a prominent conglomerate in Sri Lanka. The company has a strong background in managing intricate back-office operations for the John Keells Group, numerous multinational corporations in Sri Lanka, and some of the world's leading brands. Inf
Highlights
250-999
Employees
Colombo, Western Province, Lk
Services Provided
100% Business Process Outsourcing
AI Summary
“Infomate, a John Keells Holdings subsidiary, excels in managing complex back-office operations and ERP systems with ISO 27001 certification, supporting global clients and pioneering rural BPO employment in Sri Lanka.”
ROUTE 2 SHINE
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Route2Shine is a top IT firm specializing in VOICE and NON-VOICE PROCESS consulting, inbound and outbound calling, and business process management, offering marketing BPO services to clients both in India and internationally.
Highlights
$1,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
50-249
Employees
Noida, Uttar Pradesh, In
Services Provided
100% Business Process Outsourcing
AI Summary
“Route2Shine is a leading IT firm specializing in voice and non-voice process consulting, inbound/outbound calling, and business process management, providing marketing BPO services globally.”
Express International Inc.
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Express International is a premier BPO provider, offering omnichannel support to businesses and consumers in various industries. Our headquarters is situated in Guyana, South America, the continent's only English-speaking nation. Our team includes COPC-trained and certified leaders, along with a gro
Highlights
250-999
Employees
Georgetown, Gy
Services Provided
100% Business Process Outsourcing
AI Summary
“Express International Inc., based in Guyana, delivers comprehensive BPO services including call center, recruiting, logistics, and back-office support, emphasizing customer engagement and operational excellence.”
AZK Telecom
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Our skilled BPO team offers tailored outsourcing solutions designed to enhance business operations, increase process efficiency, and lower operational expenses. We prioritize delivering quality service, implementing innovative BPO strategies, and remaining at the forefront of the outsourcing sector.
Highlights
< $25/hr
Avg Hourly Rate
10-49
Employees
Islamabad, Islamabad Capital Territory, Pk
Services Provided
100% Business Process Outsourcing
AI Summary
“AZK Telecom provides customized BPO outsourcing solutions focused on improving business efficiency, reducing costs, and delivering quality services with innovative strategies in the outsourcing industry.”
CF Outsourcing Solutions
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With skilled experts in the Philippines, the appropriate infrastructure, and our continuous support, we simplify the process for you to concentrate on growth while we take care of everything else.
Highlights
50-249
Employees
Quezon City, Metro Manila, Ph
Services Provided
100% Business Process Outsourcing
AI Summary
“CF Outsourcing Solutions leverages expert teams and robust infrastructure in the Philippines to streamline operations, providing comprehensive support that enables clients to focus on business growth.”
WeConnect Outsource
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WeConnect Outsource is a premier outsourcing firm with more than ten years of industry experience. Our dedication to quality and meticulousness has established us as a reliable partner for businesses aiming to enhance their operations and meet their objectives. Boasting a skilled team of over 100 pr
Highlights
$10,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
50-249
Employees
Noida, Uttar Pradesh, In
Services Provided
100% Business Process Outsourcing
AI Summary
“WeConnect Outsource is a trusted outsourcing firm with 10+ years' experience, offering IT staff augmentation, finance, back office, and customer service solutions to enhance business operations.”
Care BPO
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Care BPO, a trailblazer in the outsourcing industry, began its operations in 2023. Leveraging more than 20 years of experience, the company has established itself as a significant provider of innovative outsourcing solutions.
Highlights
$1,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
50-249
Employees
Scarborough, Western Australia, Au
Services Provided
100% Business Process Outsourcing
AI Summary
“Care BPO, founded in 2023 with over 20 years of expertise, delivers innovative and comprehensive outsourcing solutions, establishing itself as a key industry provider.”

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Buyer's guide

Hiring Business Process Outsourcing companies

What the work covers, how to judge a partner and what drives the price.

What business process outsourcing companies run

BPO work falls into front-office and back-office. Front-office covers inbound and outbound customer support across voice, chat and email, technical help desks, collections and sales support. Back-office covers finance and accounting such as accounts payable and reconciliations, HR administration and payroll, insurance and medical claims, order processing, document indexing, data entry and content moderation.

An engagement usually starts with process discovery: the provider documents the current workflow, volumes, systems and exceptions, then writes standard operating procedures and a staffing model. A pilot or transition period follows, with knowledge transfer from the client's team, before steady state under a service level agreement that sets targets like turnaround time, accuracy, average handle time or customer satisfaction. Providers may work in the client's systems or bring their own ticketing, telephony and automation tools, and many now use robotic process automation for rule-based steps.

Chapter 1 of 3

FAQ

Business Process Outsourcing FAQs

Short answers to what buyers ask before hiring a Business Process Outsourcing company.

Question not covered? Ask our team

A business process outsourcing company runs a defined business function for a client, such as customer support, accounts payable, claims processing, payroll or data entry, using its own trained staff and supervisors. It works to written procedures and service levels, and reports on volume, accuracy and turnaround.

Business process outsourcing is usually priced per full-time agent per month, per transaction, per hour or on outcomes, plus a transition fee. Location, language, coverage hours and process complexity set the rate. Most BPO companies on Edverise set no minimum or a floor of $1,000 to $10,000.

Business process outsourcing transfers a process and the people who run it to an outside provider. Business process management is the discipline of mapping, measuring and redesigning processes, which a company can do internally or with consultants, and which often comes before deciding whether to outsource.

The processes best suited to outsourcing are high-volume, rules-based and well documented, such as data entry, invoice processing, order management, tier-one customer support and claims handling. Work that depends on deep product knowledge or frequent judgment calls is harder to transfer and needs a longer transition.

BPO companies on Edverise most often serve business services, financial services, information technology and medical clients, followed by retail, consumer products and telecommunications. Healthcare and financial buyers should check HIPAA, PCI DSS or SOC 2 controls before sharing data.

Business process outsourcing companies on Edverise are listed most often in Ahmedabad, Cairo, Lahore and Toronto, with others in Dubai, Hyderabad, Kyiv and New York. When choosing, weigh how the delivery center's working hours overlap with your customers and how easily you can visit the site.

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Top Business Process Outsourcing Companies

List of the Best Business Process Outsourcing Agencies

Hiring Business Process Outsourcing companies

What business process outsourcing companies run

How to choose a business process outsourcing partner

BPO pricing models and cost drivers

Business Process Outsourcing FAQs

Latest insights & expert perspectives

Software Development RFP Template (Free Download)

Fixed Price vs Time and Material vs Outcome-Based Contracts

The Era of the Directory Is Over. Here's What's Replacing It.

One Platform. One Promise. One Trust.

Top Business Process Outsourcing Companies

List of the Best Business Process Outsourcing Agencies

Hiring Business Process Outsourcing companies

What business process outsourcing companies run

How to choose a business process outsourcing partner

BPO pricing models and cost drivers

Business Process Outsourcing FAQs

What does a business process outsourcing company do?

How much does business process outsourcing cost?

What is the difference between BPO and business process management?

Which processes are best suited to outsourcing?

Which industries use business process outsourcing?

Where are business process outsourcing companies on Edverise based?

Where buyers look next

Latest insights & expert perspectives

Software Development RFP Template (Free Download)

Fixed Price vs Time and Material vs Outcome-Based Contracts

The Era of the Directory Is Over. Here's What's Replacing It.

One Platform. One Promise. One Trust.