Law Compliance - ComplyOnline Portal
Law Compliance is a specialized law firm located in Melbourne that offers regulatory compliance services to clients in health, community services, aged care, government, education, aviation, and resources sectors. Their clientele includes both public and private hospitals, community health centers, service organizations, statutory bodies, airlines, aged care facilities, resource providers, universities, childcare facilities, and research institutes across Australia.
The Brief
Law Compliance considered several key factors while evaluating their existing platform and outlining requirements for this project:
- **Speed**: The current application was built on outdated CMS technology, negatively affecting system performance.
- **Functionality**: Limited features restricted customers to only downloading documents.
- **User Experience and Efficiency**: Internal staff had to complete numerous manual tasks, including uploading documents individually.
Our Process
The Internetrix team began by creating detailed confluence and user journey maps using Jira boards. With careful planning and a solid grasp of the user experience, we successfully identified essential features and platform enhancements that would enable Law Compliance to provide a cutting-edge online application for their clients.
The Outcomes
Utilizing Agile methodologies and a comprehensive project team, Internetrix developed a sophisticated custom online application that fulfilled all of Law Compliance's primary objectives. This platform offers:
- A modern and user-friendly interface and customer experience
- Enhanced document management processes and cloud storage
- The capability for clients to oversee and track their historical compliance online
- Reporting and exporting features
This new platform has addressed Law Compliance’s main business challenges by improving efficiency in internal processes, enhancing online user experiences, and boosting management capabilities, ultimately leading to increased profitability and business growth.