Xceed
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Overview
$25,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10000+
Employees
2001
Year Founded
ABOUT XCEED
Xceed your expectation
Xceed, the top business process outsourcing (BPO) and shared services provider in Egypt, was established in 2001 to assist clients worldwide in adapting to the swiftly changing global market. With a strong commitment to growth, Xceed utilizes cutting-edge technologies, prioritizes exceptional customer experiences, and fosters sustainable development to deliver comprehensive onshore/offshore customer management solutions. The company aims for expansion as part of its vision, operating across four continents in eight languages and maintaining ten locations in Egypt, Morocco, and Mauritius. Xceed is wholly owned by Telecom Egypt, boasting over 10,000 omni-channel workstations and 8,000 remote agents, offering high-quality services to various sectors, including telecommunications, fast food, technology, tourism, automotive, financial services, consumer goods, and healthcare. It enjoys ongoing support from the Ministry of Communication and serves a range of clients, including key government accounts and Fortune Global 500 companies, along with a growing number of top industry partners. Building on its significant achievements in the contact center sector, Xceed has expanded its offerings to include human resources outsourcing, finance and accounting outsourcing, and BPO consultancy.
Languages Spoken
ArabicEnglish
HIGHLIGHTS
$25,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10000+
Employees
2001
Year Founded
Services
Focus
Industries
Clients
Services Provided
68% Business Process Outsourcing
15% HR Consulting Services
11% Financial Advisory & Consulting
6% Business Consulting Services
About the Team
OUR STORY
Founded in 2001 as a subsidiary of Telecom Egypt, Xceed has emerged as a leading global provider of multi-lingual Business Process Outsourcing (BPO) services. Initially serving as Telecom Egypt's IT arm, the company launched its first contact center operations in 2003, delivering diverse voice and non-voice contact services alongside infrastructure outsourcing. Committed to innovation and excellence, Xceed integrates cutting-edge technologies and prioritizes superior customer experiences while expanding its offerings to include payroll, recruitment, and finance outsourcing. With operational sites across Egypt, Morocco, Mauritius, Saudi Arabia, and the UAE, Xceed supports over 29,000 employees and 8,000 remote agents fluent in ten languages. The company prides itself on recognized certifications, sustainable growth, and delivering tailored, high-quality solutions that empower brands worldwide.
Projects & Clients
Project Size & Rate
Minimum Project Size
$25,000+
Average Hourly Rate
< $25/hr
Locations
Headquarters
Maadi technology park، Ezbet Fahmy, Maadi, Cairo Governorate
Cairo, Cairo, Egypt 11435