Customer 360 - Customer Advocacy
THE CHALLENGE: For Zoe, customer-360 became a passion project where she could express her creativity and explore innovative ideas. She bought the domain name https://customer-360.com/, but soon realized she needed assistance with the design and marketing components. To address this, Zoe reached out to Kristina Witmer, the owner of Witmer Group, a full-service marketing agency located in Dallas, Texas. She enlisted Kristina and her team to gain insights into SEO, branding, social media marketing, and data analysis.
THE SOLUTION: The Witmer Group began by assessing Zoe's needs to determine areas that required enhancement to position her as an authority in her field. This included improving site branding, usability, content, and technical SEO. Kristina and her team established a WordPress website for Zoe, enabling her to make updates easily without the need for a coder whenever she wanted to publish a blog post or modify her homepage. SEO was also a major focus; Zoe understood that simply writing valuable content wouldn’t automatically draw visitors—she wanted to learn effective strategies to attract people to her site.
RESULTS & SUCCESSES: Zoe is thrilled with her new website and has received a wealth of positive feedback from her colleagues. “Witmer Group helped me refine my branding—visitors to my site can see both my casual and professional sides, as well as my expertise,” she noted. Through this process, Zoe gained significant knowledge about social media, SEO, and digital marketing. She developed a clearer understanding of the importance of content outreach, effective self-promotion, and the various channels that benefit her. Each positive link, piece of content, podcast, etc., contributes to her ongoing marketing growth and enhances her online visibility. Witmer Group taught her how to attract and engage new audiences in a competitive landscape by leveraging platforms that allow her to stand out amidst the noise.