Customer portal for INDEVCO
Recognizing the chance to automate their sales process and enhance customer experience, INDEVCO decided to partner with a technology firm to address a skills gap essential for driving new product development. INDEVCO Paper Containers, a global provider of cardboard packaging solutions for large retail and corporate clients, primarily handled sales through phone and email, which was both labor-intensive and often inconvenient for customers. We collaborated with the existing engineering team by providing product management, design, and front-end development expertise, forming a cross-functional team to enhance the customer experience. We began by gathering key stakeholders to outline the challenge, establish success criteria, and identify potential risks. We conducted a series of story mapping workshops to create a shared understanding of the product requirements and to develop a roadmap for implementation. Over the following weeks, we successfully deployed a new customer portal within six months, enabling customers to create customized products, receive formal quotes, confirm and track orders, and access after-sales support.