Voolkia

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Overview

$50,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

250 - 999

Employees

1985

Year Founded

ABOUT VOOLKIA

Speed, quality, and expertise in IT talent

Voolkia, established in Buenos Aires in 1985, is a reputable leader in offering extensive IT and technology talent solutions throughout Latin America. Our specialized services help businesses in the USA and LATAM swiftly connect with top-tier IT and tech professionals, whether for temporary roles or permanent strategic positions. Key benefits of collaborating with Voolkia include our vast regional network and thorough selection processes, which allow us to quickly provide outstanding IT and technology candidates, thereby significantly lowering your operational costs and simplifying management tasks. Our clients enjoy immediate benefits, including reduced risks, enhanced agility, and long-term competitive advantages. Collaborate with Voolkia for unparalleled expertise, tailored support, and a solid commitment to your technological and business success.

Languages Spoken

SpanishEnglish

HIGHLIGHTS

$50,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

250 - 999

Employees

1985

Year Founded

Services

Focus

Industries

Clients

Services Provided

5% Workflow Automation (Zapier / Make / n8n)

5% Machine Learning Model Development

5% Custom AI Chatbot Development

5% AI Strategy & Roadmap Consulting

5% AI Model Fine-Tuning & Training

25% IT Staff Augmentation

25% Backend Development

25% Custom Web Application Development

About the Team

OUR STORY

Our Journey Our team possesses two decades of practical experience in providing software solutions and IT services to expanding businesses. We collaborate with AI engineers, machine learning experts, and seasoned developers who can transform concepts into tangible products. Whether it's AI optimization or comprehensive software development, we create dependable technology tailored to suit your business needs, market, and schedule.

Portfolio

Ensuring the Reliability of Mercado Envíos

Mercado Libre

**Project Overview:** Mercado Libre, the leading e-commerce platform in Latin America, collaborates with Voolkia to enhance the reliability of its shipping service, Mercado Envíos. Voolkia employs Site Reliability Engineering (SRE) to deliver over 90,000 hours of round-the-clock support each year across Brazil, Mexico, Argentina, Chile, Uruguay, and Colombia. This partnership ensures timely deliveries, minimizes disruptions, and lowers operational expenses. **The Challenge:** Mercado Libre is experiencing a constant rise in shipping volume, handling 301.8 million items annually with an 18.7% growth rate. Ensuring consistent system availability became essential to prevent interruptions that could negatively impact customer satisfaction and operational efficiency. **The Solution:** Voolkia introduced a tailored IT strategy via SRE, achieving 99% uptime to guarantee seamless operations. Key elements include: - **Contingency Planning:** Proactively addressing risks to maintain continuity. - **Dedicated SPOC Team:** Offers quick escalation and expert support. - **Effective Problem Resolution:** Resolving 69% of issues at Level 1 to reduce downtime. **Key Advantages:** - **High Reliability:** Ensures a 99% uptime rate for uninterrupted operations. - **Cost Efficiency:** Lowers downtime, thereby decreasing operational costs. - **Rapid Resolution:** Efficiently addresses 90% of support tickets, enhancing satisfaction. **Outcomes:** - **Ticket Management:** Handles 3,500 tickets daily, amounting to 20,000 every quarter. - **SLA Compliance:** Achieves a 99.73% compliance rate for response times, surpassing expectations. - **Client Contentment:** Receives a 90% approval rating from the dedicated support team. **Testimonial:** "Thanks to Voolkia, our shipping platform remains highly reliable, providing a seamless shopping experience throughout the region. Their dedication has been pivotal to our success." **Conclusion:** Voolkia’s IT solutions have greatly enhanced the reliability of Mercado Envíos, enabling Mercado Libre to save time, reduce costs, and maintain its position as a leader in Latin American e-commerce.

Regional Operations Centralization for Arcos Dorad

Arcos Dorados

**Project Summary** Arcos Dorados, the largest independent franchisee of McDonald's, collaborated with Voolkia to centralize its operations in Latin America. This strategic decision allowed for the effective management of over 7,000 restaurants from their headquarters in Argentina. Since 2012, Voolkia has been providing technological solutions that promote operational excellence and uniformity across various regional markets. **The Challenge** Managing more than 7,000 McDonald's outlets in Latin America presented a significant challenge. Arcos Dorados aimed to centralize operations to streamline management, enhance oversight, and uphold high standards across different markets. A cohesive platform was vital for efficiently monitoring and managing operations from a single location. **The Solution** Voolkia developed a customized operations management strategy for Arcos Dorados, concentrating on several critical areas: - **Network Administration and Cloud Migration**: Implemented Oracle Cloud, AWS, and Azure to achieve scalability and effective data management. - **Connectivity Enhancement**: Launched Meraki Wi-Fi networks and routers at new locations to provide reliable connectivity. - **Process Optimization**: Automated processes, enhanced quality control, and revised internal manuals to ensure consistent performance. - **Incident Monitoring and Resolution**: Improved operational continuity through integrated quality control and incident tracking. - **Security and Compliance**: Established security policies and utilized Infrastructure as Code (IaC) on AWS and Azure to ensure adherence to compliance standards. **Key Benefits** - **Centralized Oversight**: Enabled efficient management from Argentina, ensuring consistent, high-quality operations throughout Latin America. - **Cost Efficiency**: Cloud technologies and process automation reduced costs and increased scalability. - **Operational Continuity**: Enhanced incident management improved responsiveness and minimized disruptions. Voolkia's partnership with Arcos Dorados successfully centralized operations through advanced IT solutions, optimizing resources and securing long-term success.

Quality Assurance for CitiBank

CitiBank

**Project Overview** For more than ten years, CitiBank, a prominent global financial institution, has relied on Voolkia to uphold the quality of its digital and operational platforms. By implementing automated testing and standardized procedures, Voolkia has improved user experience, minimized system errors, and boosted operational efficiency, all while adhering to Citi's stringent requirements in a complex technological environment. **The Challenge** With operations worldwide, CitiBank required uniform quality across its digital and physical banking services. The main challenge was to guarantee smooth performance, robust security, and a dependable user experience across various channels. Additionally, the maintenance and updates of the technological infrastructure called for a strong QA strategy to conduct functional and stress tests effectively. **Voolkia's Approach** Voolkia developed an automated testing system to assess Citi's web, mobile, desktop, and host platforms. This system incorporated both functional and stress testing to identify performance problems at an early stage. Standardized processes were put in place to simplify over 30 annual testing procedures, enhancing efficiency and decreasing testing durations. **Key Outcomes and Advantages** The collaboration between Voolkia and CitiBank ensures that high-quality standards are maintained through automated testing and QA, facilitating secure and user-friendly operations on a global scale.

2 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$50,000+

Average Hourly Rate

$50 - $99/hr

Pricing Snapshot

Min Project Size

$50,000+

Avg Hourly Rate

$50 - $99/hr

Cost Rating

N/A

What Clients Have Said

"Voolkia delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

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Select a service

Workflow Automation (Zapier / Make / n8n)

Machine Learning Model Development

Custom AI Chatbot Development

AI Strategy & Roadmap Consulting

AI Model Fine-Tuning & Training

IT Staff Augmentation

Backend Development

Custom Web Application Development

Industry Recognitions

Clutch Awards

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Recognition 2

View source

Recognition 3

View source

Locations

Headquarters

2665 Patagones

Buenos Aires, Argentina C1437

+541152724525

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