Viqal
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Overview
2 - 9
Employees
2020
Year Founded
ABOUT VIQAL
Virtual concierge for hotels
Introducing a Virtual Concierge for hotel guests that supports them from the time they book until after they check out. Fully integrated with your hotel’s PMS, Viqal automates guest requests, managing everything from pre-arrival booking modifications to tailored upsells and gathering feedback after their stay. Free up your staff’s time and increase your revenue with each booking thanks to Viqal! Book a Demo today.
LANGUAGES SPOKEN
DutchEnglish
HIGHLIGHTS
2 - 9
Employees
2020
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Robotic Process Automation (RPA)
About the Team
OUR STORY
Viqal streamlines guest communications by unifying WhatsApp, SMS, and web chat into a single inbox enriched with complete PMS context. Featuring AI that auto-resolves 80% of routine inquiries, it allows teams to focus on complex guest needs with full conversation history and PMS data at their fingertips. Supporting over 200 languages, Viqal’s real-time translation ensures seamless communication while maintaining original message integrity. Integrations are swift, often under a day if the PMS is connected, with end-to-end support for longer setups. All guest interactions converge in one platform without disrupting existing operational tools, ensuring data security with GDPR compliance and EU-hosted encryption. Viqal enhances responsiveness and reduces team workload, enabling a more personalized guest experience.
