UserEmotion Oü

UserEmotion is a consumer neuroscience and customer experience consultancy based in Estonia, serving clients throughout Latin America and Europe, including countries like Mexico, Colombia, Peru, Ecuador, Chile, Argentina, Spain, and the UK. For 13 years, we have assisted brands in sectors such as retail, banking, telecom, FMCG, and technology in understanding the emotional and cognitive factors that influence customer behavior, enabling them to convert these insights into tangible business outcomes. We utilize applied neuroscience techniques (such as EEG, eye tracking, facial coding, and implicit association) in conjunction with customer experience strategies and proprietary technology to provide insights that exceed the limitations of traditional surveys. Our exclusive platform, EmotioCX, supports two primary service offerings: SmartVOC — a comprehensive Voice of Customer program that evaluates NPS, CSAT, CES, and Net Emotional Value across various channels, featuring real-time dashboards, expert CX consultants, and weekly reports with actionable insights; and Cognitive Lab — advanced UX and market research that employs cognitive tasks, attention prediction, navigation flow analysis, and access to external panels for in-depth behavioral research. Our clients engage with us through over 120 active programs, enjoying a 98% annual retention rate and an average implementation time of just 7 days. Move beyond guesswork and start making decisions informed by human neuroscience.