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The Understanding Group

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Overview

$5,000+

Min Project Size

150+

Avg Hourly Rate

10 - 49

Employees

2011

Year Founded

ABOUT THE UNDERSTANDING GROUP

Making the Complex Clear

TUG is a consultancy specializing in information architecture that assists individuals in implementing substantial structural changes to digital products and services. Similar to architects in the physical space, TUG provides project and product teams with the necessary research, models, diagrams, and prototypes to create effective software and enhance user experiences. By partnering with TUG, clients are able to make more informed decisions and reduce risks as they seek improved methods for organizing and managing complex systems and information.
LANGUAGES SPOKEN
English
HIGHLIGHTS

$5,000+

Min Project Size

150+

Avg Hourly Rate

10 - 49

Employees

2011

Year Founded

Services
Focus
Industries
Clients
Services Provided
65% Product UX Strategy
35% UX Research & Usability Testing
100% Graphic Design
40% Market Research & Competitive Intelligence
60% Customer Experience (CX) Strategy

About the Team

OUR STORY
Since its founding in 2011, The Understanding Group (TUG) has dedicated over a decade to empowering people through thoughtful digital design rooted in information architecture. Operating from Ann Arbor with a diverse, skilled team spread across the country, TUG embraces a strengths-based management philosophy, fostering creativity and balanced problem-solving by treating everyone as a principal. Their passionate consultants, often master's degree holders, bring expertise spanning digital strategy, user experience, research, and more to create resilient and meaningful digital spaces. Valuing collaboration and mutual respect, TUG measures success by how well they honor others, nurturing potential and promoting growth. By welcoming interns and encouraging open dialogue with professionals, TUG invites curious, motivated individuals to join their intellectually invigorating community dedicated to making complexity understandable.

Projects & Clients

Project Size & Rate
Minimum Project Size

$5,000+

Average Hourly Rate

150+

Locations

Headquarters

3520 Green Court

Ann Arbor, Michigan, United States 48105
Goodisnotgoodenough.