Collect data from Electric Vehicle Charging Stations
**Client:** A leading IT consultancy ranked among the top 10 in the US.
**Task:** The objective was to gather data from Electric Vehicle Charging Stations across various countries and assess their operational effectiveness.
**Countries Involved:** UK, DE, FR, NO, SE, NL, BE, CH, AT, DK, FI, ES, IT, PT, LU.
**Challenges:** The client aimed to initiate a brand-new project in seven EU countries but faced the challenge of lacking prior experience in data collection of this nature. They required assistance from the supplier in developing the workflow.
**Solutions:** The Terry Soot Management Group swiftly assembled and trained local teams within one month. The following structure was established: five local drivers per country, one field coordinator per country, and one project manager. All field operators underwent face-to-face training at major hubs in each market. The training covered three main areas: technical skills (how to effectively use tools and correctly submit data), compliance (meeting the client's compliance standards), and incident management (how to handle unexpected situations).
Our team's additional responsibilities included:
- Locating electric vehicles with the necessary range for longer trips and the appropriate types of connectors.
- Managing tools, including shipping secured phones and tech supplies and addressing any technical issues encountered in the field.
- Implementing quality control through a dedicated TSMG team tasked with ensuring the quality of the submitted data.
- Providing Travel Desk support for the planning and booking of travel and accommodations for drivers and the training team.
**Results:** Through collaboration with TSMG, the client successfully executed this complex project, collecting specific datasets within tight timelines. They launched the fieldwork in shorter durations than anticipated. Following the completion of the initial markets, the client chose to partner with TSMG once more for the next eight countries.