Triple Innovations

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Overview

$5,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

2013

Year Founded

ABOUT TRIPLE INNOVATIONS

User-driven solutions to tailor your future

Triple Innovations specializes in providing user-focused, customizable solutions designed for particular business needs across various sectors. We are proficient in Salesforce and Microsoft Azure cloud technologies. Our expertise has been honed through projects in industries such as Telecom, Pharmaceuticals, Mobility, Gaming, and Energy, where we have completed comprehensive projects and offered professional services. We have successfully executed over 300 projects that have enabled our clients to achieve their objectives. Collaborating closely with our clients worldwide, we create integrated solutions tailored to their unique requirements. OUR SERVICES OUR APPROACH Technologies we utilize include: Salesforce (consulting and administration for Service & Sales Cloud, Apex development, Aura components, LWC, Visualforce), Web (HTML, CSS, JS, React.js), Integration (SOAP, REST API), .NET (MVC.NET, .NET Core, Azure development), and Databases (stored procedures, optimization for Oracle, MS SQL, PostgreSQL).

LANGUAGES SPOKEN

ArabicEnglish

HIGHLIGHTS

$5,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

2013

Year Founded

Services

Focus

Industries

Clients

Services Provided

50% Cloud Consulting & SI

40% CRM Consulting and SI

10% Other IT Consulting and SI

Portfolio

Auro Domus

Unknown

Our client is a retail business. We connected their Salesforce and ERP systems to enable smooth synchronization of Account and Order information. By establishing rules based on the integrated data, we ensured that record ownership automatically adjusted, streamlining their workflow and enhancing operational efficiency. Additionally, we migrated their organization to the Person Account client model and set up matching rules to identify and merge duplicate client records, leading to improved data organization and fewer errors. This resulted in a substantial increase in the client's sales.

Telco-specialized CPQ

Unknown

CLIENT BACKGROUND, CHALLENGES, AND OBJECTIVES A1 Group is a prominent Communication Service Provider that provides an extensive array of products and services. Their sales team encountered issues with complicated processes, multiple spreadsheets, incorrect margin calculations, and errors in quotes. To address these challenges, they developed a no-code solution designed to generate quick and precise offers, streamline the calculation and approval process, and facilitate real-time collaboration among different departments, all consolidated in a single location. PROJECT HIGHLIGHTS 1. Creation of a user-friendly, no-code interface for use by product team members, sales representatives, and managers, eliminating the need for external experts, consultants, developers, or any prior technical expertise. 2. Implementation of real-time updates for all product changes, configurations, and pricing, which reduces administrative burdens and allows sales representatives to concentrate more on customer interactions. 3. A unified solution accessible to everyone involved in product launch initiatives without requiring IT specialists. 4. Integration with existing business tools utilized by both sales and other departments (such as CRM, ERP, order capture systems, or product catalogs), ensuring an enhanced user experience. 5. A model for complex offers aimed at large companies (with over 200 employees) that provides a comprehensive 360° view of each individual offer for users and allows for high-performance calculations of business rules. CLIENT'S KEY ACHIEVEMENTS

Salesforce Service Cloud Call Center Solution

Unknown

Our team effectively deployed a call center solution within Salesforce Service Cloud to meet the unique needs of the client. The solution features several important components aimed at enhancing customer support operations: 1) **Case Management**: Our Salesforce team tailored the Service Cloud's case management system to suit the client's support needs. This customization involved defining stages and processes for personalized support and adding specific data fields. The system allowed support agents to efficiently manage and monitor customer inquiries. 2) **Queue Management**: The call center solution established multiple queues to manage customer interactions across a variety of communication channels. This setup enabled support agents to effectively handle calls, emails (via e-mail-to-case), and web inquiries (via web-to-case) from a single platform. This approach promoted consistent and efficient support across different channels, thereby improving the customer experience. 3) **Case Routing with Salesforce Multi-Channel**: Utilizing Salesforce's multi-channel functionality, the team set up case routing based on the skills and availability of agents. This ensured that customer inquiries were assigned to the most appropriate support agent, enhancing response times and customer satisfaction. 4) **Process Automation**: Tailored workflows and automation were developed to align with the client’s specific business logic. This streamlined the support processes, minimized manual tasks, and heightened overall efficiency. Additionally, escalation rules were established for cases stuck at any stage, ensuring quick resolution. 5) **Integration with Call Control Application**: The call center solution was integrated with the pharmaceutical company’s call control application. This integration allowed for the identification and retrieval of relevant customer information based on incoming phone numbers, enabling agents to deliver personalized support with access to essential customer details.

10 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$5,000+

Average Hourly Rate

$50 - $99/hr

Pricing Snapshot

Min Project Size

$5,000+

Avg Hourly Rate

$50 - $99/hr

Cost Rating

N/A

What Clients Have Said

“

"Triple Innovations delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

MOST COMMON PROJECT SIZE

0 Reviews

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Cloud Consulting & SI

CRM Consulting and SI

Other IT Consulting and SI