Tovie AI

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Overview

10 - 49

Employees

2018

Year Founded

ABOUT TOVIE AI

Conversational and generative AI automation

Tovie AI streamlines the integration of artificial intelligence for businesses, focusing on reducing expenses and improving productivity. Our team assists you in identifying the ideal AI solution, overseeing its implementation, and offering continuous support. We develop user-friendly tools for effortless AI services, whether in the cloud or on-premises. Additionally, we design scalable generative AI solutions tailored to your strategic goals, guaranteeing significant business results.

LANGUAGES SPOKEN

English

HIGHLIGHTS

10 - 49

Employees

2018

Year Founded

Services

Focus

Industries

Clients

Services Provided

30% AI Strategy & Roadmap Consulting

45% Custom AI Chatbot Development

25% Conversational AI & Voice Assistant Development

70% Live Chat & Chatbot Implementation

30% Customer Support Outsourcing

About the Team

OUR STORY

Tovie AI collaborates with clients from both private and public sectors, specializing in digital services and consulting. With validated expertise in IBM Cloud for Financial Services, the company offers advanced conversational AI solutions. By partnering with Tovie AI, organizations can deploy and manage certified, secure software across diverse environments, including public and private clouds as well as on-premises systems. This approach enables businesses to foster meaningful transformation while ensuring compliance with government regulations. Tovie AI emphasizes responsive communication, inviting potential clients to share their details for prompt engagement and demos facilitated by an AI voice assistant. Committed to enhancing user experience and transparency, the company adheres to robust privacy and cookie policies on its website.

Portfolio

Callbot for BNP Paribas Cardif

Unknown

BNP Paribas Cardif stands as a leader in banking insurance across 35 countries, serving 100 million customers globally. Despite the busy nature of its hotline, which might suggest that only human agents could handle global client interactions, the company opted to employ conversational AI to manage common inquiries more efficiently. The primary objectives were to alleviate the workload of call center agents dealing with routine questions, improve the rate of accurate responses on the first call, and maintain customer loyalty. To accomplish these aims, a callbot named Cardi was developed. The solution offers the following features: - Instant acceptance of incoming calls. - Ability to comprehend live speech, including slang and synonyms, and support in multiple languages. - Provision of answers to frequently asked questions regarding the company and insurance benefits, along with the location and contact details of the nearest office. - Utilization of speech synthesis instead of a human voice, allowing greater adaptability to changes. Results from this implementation included a 52% containment rate for calls, a 70% reduction in waiting times, and over $9 million saved in operational costs over a span of two years.

AI bots for the Royal Institute of Navigation

Royal Institute of Navigation

AI-driven chat and voice bots streamline member experiences at the Royal Institute of Navigation (RIN), a premier organization dedicated to advancing knowledge in navigation and related fields, with members across more than 50 countries. RIN utilized AI technology to enhance the onboarding process for new members, guiding them through a complex array of membership options and addressing inquiries as they arise. The Tovie AI team assessed the difficulties faced by RIN's customers in navigating the current membership journey. They successfully integrated a custom conversational interface for web and mobile into RIN's existing infrastructure in just 1.5 months. The outcomes included: a 20% increase in membership conversions, immediate answers to questions during the sign-up process, valuable insights into the behaviors and inquiries of prospects, and a decrease in support hours required from RIN staff for onboarding.

Retail bot for Philip Morris call centre

Unknown

Philip Morris International Inc. is a multinational tobacco company based in Switzerland and the United States, with products available in more than 180 countries. Background: In 2020, due to the global pandemic, Philip Morris's retail outlets were closed, leading to a significant increase in customer calls to their contact center. The company encountered two primary challenges: 1. They needed a solution to help customers address their queries quickly from home, while also aiming to reduce customer service expenses and alleviate the workload of call center agents. 2. The pandemic resulted in a rise in requests for purchasing or testing devices, necessitating a way to manage these inquiries without requiring agent involvement, in order to lower financial and personnel costs. Goals: • Automate FAQ handling • Decrease average handling time • Streamline the processing and validation of requests • Reduce financial and human costs. Solution: The chatbot, Mark, was introduced in February 2020. To define its minimum viable product (MVP), the company evaluated customer inquiries and pinpointed the top five topics. Following this, the callbot named Christina was developed to manage the verification of existing requests for purchasing or testing devices, particularly for clients who either missed their appointments or declined their orders. After a successful pilot phase, the company opted to expand this solution across both internal and external processes. Now, Christina manages call center duties, including making initial calls, processing device purchase requests, and gathering customer information. Results: • Average handling time reduced by up to 30% • Automation of incoming requests via text channels increased by 17% • Costs associated with incoming contacts decreased by 27% • The profit margin from Christina is seven times greater than that of a hotline agent.

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What Clients Have Said

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"Tovie AI delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

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AI Strategy & Roadmap Consulting

Custom AI Chatbot Development

Conversational AI & Voice Assistant Development

Live Chat & Chatbot Implementation

Customer Support Outsourcing

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