ThinkOwl
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Overview
250 - 999
Employees
2017
Year Founded
ABOUT THINKOWL
Customer Service on Wings!
ThinkOwl provides a comprehensive solution for all your customer support requirements. Utilizing a cloud-based architecture (SaaS), it incorporates AI-driven tools that optimize workflows—from managing tickets to engaging with clients. ThinkOwl includes powerful solutions like OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS, all aimed at automating repetitive tasks, increasing agent efficiency, and improving service quality. It seamlessly combines service desk functionalities, conversational or generative AI, and a multi-channel communication framework. Its capabilities in workflow automation, AI technology, and software integration significantly enhance digital communication. Moreover, ThinkOwl stands out in data analysis, producing sophisticated reports that deliver real-time insights into key performance indicators across various topics, teams, and channels.
LANGUAGES SPOKEN
English
HIGHLIGHTS
250 - 999
Employees
2017
Year Founded
Services
Focus
Industries
Clients
Services Provided
25% AI Strategy & Roadmap Consulting
30% Custom AI Chatbot Development
45% Conversational AI & Voice Assistant Development
40% Customer Support Outsourcing
40% Live Chat & Chatbot Implementation
20% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
60% Managed IT Services
40% IT Helpdesk & Support Services
About the Team
OUR STORY
ThinkOwl is a global leader in AI-driven solutions, committed to integrating human ingenuity with advanced technology. With over 25 years of experience and operations across Germany, the USA, India, and Japan, the company prides itself on innovation and creating seamless, holistic digital experiences that place customers at the heart of their processes. ThinkOwl emphasizes simplicity in complex scenarios, ensuring user-friendly software adaptable to diverse company sizes and sectors. Their human-centered approach harnesses AI to elevate creative productivity and enhance human-machine collaboration. Committed to security, ThinkOwl adheres to stringent German standards and GDPR compliance, trusted by major insurers and banks. They also champion sustainability by reducing paper usage through comprehensive digital workflows, reflecting their dedication to responsible, cutting-edge technology.
