Thena
For Thena
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
2018
Year Founded
ABOUT THENA
Manage your customers in Slack
Thena is a customer engagement solution designed for Slack. It monitors shared Slack channels with customers, organizes these channels by request identification, integrates with internal tools, facilitates customer escalations, alerts teams, and provides behavioral analysis.
Tech Stack
Other app platformWordPressOther frameworks and CMSOther programming & scripting languages
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
2018
Year Founded
Services
Focus
Industries
Clients
Services Provided
50% Custom Web Application Development
50% Product Design
About the Team
OUR STORY
Our company revolutionizes ticket management by offering customizable team boards and ticket statuses that align with unique workflows, empowering teams to control their processes without relying on developers or rigid systems. We provide flexible SLA policies crafted through various triggers, timers, and pause conditions to mirror real-world operations, ensuring accountability alongside agility. Automated responses are configurable across platforms like Slack, email, and MS Teams, maintaining customer communication throughout ticket progress. Features such as message bundling, ticket linking, and respect for team availability enhance operational coherence. Additional tools include real-time notifications, empathetic emoji reactions, a rich text editor for clear communication, dynamic views, and insightful analytics to monitor trends and performance, collectively streamlining customer support management.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr