**BACKGROUND** Provide an overview of your business and its operations. We operate an online company that specializes in selling Christmas lights, particularly commercial-grade products designed for malls and large spaces, which can accommodate trees that are 50 feet tall. My role encompasses responsibilities within both the HR and IT departments. **OPPORTUNITY / CHALLENGE** What issue were you hoping to resolve with TheCompuLab? With no background in IT, we sought assistance from an external partner to help set up our systems and maintain robust security at all times. As a web-based service, it was crucial for us to ensure that our security programs were consistently updated. **SOLUTION** What was the extent of their involvement? Upon bringing TheCompuLab on board, their team visited our location to assess our WiFi and internal infrastructure. They unified all of our computers under a single domain, enabling us to resolve any technical issues more efficiently. They also labeled all our computers and conducted an inventory to track our assets and identify any additional needs. This initial process took several days to complete. Given that our business is seasonal and we frequently onboard new employees, TheCompuLab has been instrumental in setting up Office 365 accounts, domains, and any necessary applications for new hires. Whenever we encounter computer issues, we submit a ticket, and they quickly address the problem or provide guidance on how to resolve it. **TEAM COMPOSITION** Who do you collaborate with? I work with a team of about four people from TheCompuLab. They consistently assign the same individuals to my team, who understand our operations and my requirements, minimizing the need for explanations when I submit a ticket. **PARTNERSHIP ORIGINS** How did you start working with TheCompuLab? We were impressed by TheCompuLab's responsiveness; they were prompt in diagnosing issues and setting up necessary solutions, which played a significant role in our decision to partner with them. **FINANCIAL INVESTMENT** What has been your financial commitment? Our expenditures with them have ranged from $25,000 to $50,000. **ENGAGEMENT STATUS** What is the current status of the partnership? We began our collaboration in March 2019, which is still ongoing. The initial onboarding project is complete, but they continue to assist with various tasks as they arise. **RESULTS & FEEDBACK** Can you share any evidence indicating the impact of this engagement? TheCompuLab has significantly saved me time, particularly since I don't need to learn new procedures. They have also cut down the IT onboarding time to around half a day per employee. When I submit a ticket, they typically respond within an hour, even if it's to schedule a follow-up. They consistently confirm the receipt of tickets and assure us that they will address them promptly. **PROJECT MANAGEMENT PERFORMANCE** How did TheCompuLab perform in terms of project management? TheCompuLab utilizes a ticketing system with a rapid response time. I submit tickets for projects, which are assigned to the most suitable team member based on their expertise. **IMPRESSIONS** What impressed you the most about them? TheCompuLab is the only IT company I've worked with, so I lack comparisons, but I have no complaints about their service. They are very proactive; for instance, they recently initiated a security review meeting with me after a long period without discussion. **AREAS FOR IMPROVEMENT** Are there areas where they could enhance their service? I wish TheCompuLab had a closer physical presence since I am still responsible for manually moving IT equipment. However, this is a matter of convenience rather than something they can change. **ADVICE FOR POTENTIAL CUSTOMERS** What would you suggest to prospective clients? I recommend being clear and honest with TheCompuLab regarding your expectations and requirements. They excel at exceeding the initial scope of their services, and I frequently seek their advice and recommendations, which they readily provide.