Omnichannel Automation Suite
ShuttlePro – Comprehensive Omnichannel CRM, Order Management System, and AI Automation Tool
ShuttlePro is a robust omnichannel Customer Relationship Management (CRM) and Order Management System (OMS) created for high-volume eCommerce businesses. Our team developed the entire architecture, customized software, and system integrations to create a scalable platform that consolidates customer interactions, orders, and operational processes. This solution integrates WhatsApp Business API, Facebook Messenger, and Instagram Direct Messages into a single CRM inbox, allowing support teams to handle conversations seamlessly across multiple channels. We incorporated AI-driven chatbots and automated workflows for tasks like order confirmation, cash on delivery verification, order tracking, returns, and customer support inquiries, which significantly reduce response times and manual workload. ShuttlePro features an integrated OMS with bi-directional synchronization with Shopify, providing real-time access to order, customer, and product information directly within chats. Additional integrations with shipping and logistics partners allow for automated updates on shipments and delivery statuses. Built with a scalable, API-driven architecture, the platform accommodates high message volumes, offers advanced analytics, tracks agent performance, and supports future AI developments. ShuttlePro showcases our proficiency in AI development, CRM technology, omnichannel solutions, WhatsApp API customization, and automation for enterprise-level eCommerce.