TaskUs

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Overview

$50,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10000+

Employees

2008

Year Founded

ABOUT TASKUS

The answer is Us.

At TaskUs, we commit to four key values: our people, our processes, our technology, and the ability to foster transformational growth. As a modern and innovative outsourcing partner, we are adaptable, fast, and responsive to the evolving demands of our clients. With a distinct emphasis on growth, we occupy the space where people meet technology, providing extensive expertise in cloud-based digital customer service. Our goal goes beyond merely supporting a client’s business; we aim to enhance their customer experience, encourage innovation, and boost revenue through tangible outcomes.

Languages Spoken

English

HIGHLIGHTS

$50,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10000+

Employees

2008

Year Founded

Services

Focus

Industries

Clients

Services Provided

20% Content Moderation Services

14% Data Annotation Services

33% Customer Support Outsourcing

33% Generative AI

About the Team

OUR STORY

Founded in 2008 by high school friends Bryce Maddock and Jaspar Weir, TaskUs began as a virtual personal assistant service aimed at assisting busy professionals by managing their tasks. Starting with just five employees in the Philippines, the company cultivated a people-first culture that values authenticity and quality. Over time, TaskUs expanded its offerings to include critical business functions powered by cutting-edge AI technology. Prioritizing its diverse global team, TaskUs empowers employees to innovate and deliver exceptional experiences for leading brands. Supported by investments from Blackstone and its 2021 Nasdaq listing, TaskUs now stands as a premier provider of outsourced digital services and next-generation customer support, dedicated to advancing AI, protecting communities, and driving growth for its clients.

Portfolio

TaskGPT Boosts Customer Support KPIs

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TaskUs collaborated with MoneyLion, a leading financial technology company, to become its first client to adopt TaskGPT, an advanced chatbot driven by Generative AI. This integration allowed MoneyLion employees to easily tap into the company's existing knowledge base, enabling them to provide quick, customized, and precise responses. Following the implementation of TaskGPT, MoneyLion experienced a remarkable decrease in Average Handling Time (AHT) by 10% to 20%, which contributed to improved Customer Satisfaction (CSAT) ratings.

HD Mapping for an Autonomous Driving Company

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Self-driving cars perform optimally when they are well-acquainted with the road conditions and can predict other vehicles' actions, similarly to human drivers. To facilitate this, companies in autonomous driving invest considerable time, effort, and resources in creating high-definition (HD) maps. These maps add a semantic layer that allows for the identification of lane markings, road signs, crosswalks, traffic signals, and other critical features, ensuring the safe operation of autonomous vehicles. When a major US-based autonomous vehicle company sought a collaborator to assist in the creation, enhancement, and upkeep of HD maps for improved performance across various markets, they teamed up with us for the labeling of their HD maps, camera logs, photographs, videos, LiDAR point clouds, and more. **The Solution** In collaboration with the client, we recruited and trained full-time staff dedicated to their HD map labeling requirements using the client's web-based tools. We established a thorough framework that encompassed hiring, training, HD map labeling, and quality management, which ensures that our team is well-prepared to deliver high-quality outcomes using a four-step HD map labeling procedure. **The Results** As a result of these initiatives, we achieved significant outcomes that enabled the client to double their overall production rate, maintaining their position as a leading competitor in the autonomous vehicle sector while exceeding all key performance indicators.