Sybrid Private Limited

Sybrid (Pvt) Ltd., part of the Lakson Group, is a prominent IT solutions and BPO provider founded in 2008. Based in Pakistan, with a significant presence in the USA and UAE, Sybrid enhances business operations through a range of technology-based services. Their extensive offerings include: Managed IT Services, which cover complete IT infrastructure management, cybersecurity, and cloud solutions; Software & App Development, focused on creating custom mobile and web applications; Healthcare Solutions (SybridMD), which provides medical billing, revenue cycle management, and practice management for over 100 medical practices in 22 states; Digital Marketing & Creative Services, offering digital marketing, content creation, animations, and game development; Business Process Outsourcing (BPO), which provides 24/7 multilingual customer support, virtual assistance, and back-office services; and Market Research & Analytics, featuring comprehensive market research utilizing CATI, CAWI, and CAPI. Sybrid also offers innovative products such as Syhox, a cloud-hosted IP-PBX designed for call centers that guarantees 99% SLA uptime; Syvox, an enterprise call center IP telephony solution that boosts productivity; SyDesk, a customizable ticketing system for quicker resolution and insights; a Human Capital Management System (HCM) for centralized HR data management with integrated workflows; Wisdom, a hospitality and retail suite for automation, monitoring, and analysis; and AuditPro, which streamlines audit planning, checklists, reports, and strategic planning. Sybrid is recognized for its excellence and has partnerships with companies like McDonald's, Unilever, Telenor Microfinance Bank, and Colgate Palmolive, along with strategic collaboration with Pakistan Single Window (PSW). With offices in more than 10 cities across Pakistan and international operations, Sybrid employs over 2,000 professionals worldwide.