SWITCH360
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50 - 249
Employees
2019
Year Founded
ABOUT SWITCH360
#1 Top Customer Support Outsourcing Company
SWITCH360 is an award-winning company specializing in customer service, business process outsourcing, and back-office solutions. Our wide array of clients enables us to manage their business operations around the clock, every day of the year, regardless of the services required. Each day, numerous clients worldwide rely on us for their operational needs, and SWITCH360 is recognized as a premier support-as-a-service provider, driven by customer experience (CX) specialists. We are dedicated to enhancing and delivering exceptional CX for clients in eCommerce, SaaS, retail, and more. As a cost-effective, all-in-one contact center, we offer continuous support for various daily business tasks, including live chat, email, ticketing, voice services, back-office processing, transcription, and data entry. Our focus is to refine your customer experience, reduce operational costs, boost your revenue, and consistently elevate customer satisfaction (CSAT) scores to over 90. If you're looking to outsource customer service, we are available 24/7, all year long!
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50 - 249
Employees
2019
Year Founded
Services
Focus
Industries
Clients
Services Provided
18% Live Chat & Chatbot Implementation
32% Customer Support Outsourcing
20% Content Moderation Services
30% Data Annotation Services
About the Team
OUR STORY
SWITCH 360 is a committed partner specializing in remote staffing solutions for property management and customer support sectors. Serving a diverse clientele that includes property management companies, short-term rental hosts, e-commerce brands, and customer-focused enterprises, the company aids businesses in scaling efficiently and cost-effectively. With over eight years of experience, SWITCH 360 offers a comprehensive suite of services such as virtual assistance, listing optimization, live chat, email, and call support. Their unique 6-D process begins with understanding client needs and progresses through deployment, continuous delivery, performance analysis, and strategic development. By integrating seamlessly with popular platforms like Airbnb, Zendesk, and Hostaway, they ensure tailored solutions that enhance operations and guest satisfaction in the competitive digital landscape.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
