As the head of Structured Empathy, I offer strategic guidance, coaching, consulting, training, and facilitation in customer experience design thinking, starting with journey mapping. I hold dual engineering degrees and am based in Toronto, though I frequently travel worldwide. During my nearly ten years at Oracle, I engaged thousands of individuals in conference settings and boardrooms, sharing the latest developments in customer experience design thinking for B2C and B2B audiences, including customers, employees, donors, volunteers, students, citizens, suppliers, and partners.