ELEVATING TELECOMMUNICATION EXCELLENCE
In partnership with a leading mobile carrier, we have established a new standard for excellence in technical support. Our second-tier support specializes in the ‘Technical Assurance Consumer’ area, expertly diagnosing and resolving various mobile network issues, spanning from 2G to 4G services, including voice, data, video calling, and additional services. We maintain optimal network performance through detailed alarm analysis and real-time monitoring of BTS/NodeB/eNodeB functions using advanced tools. In terms of third-tier support, our strengths lie in the ‘analysis of network processes.’ In this capacity, we carefully manage system updates, upgrades, and modifications to ensure maximum efficiency. Our main responsibilities include thorough troubleshooting and system analysis, quickly identifying any potential issues. Additionally, we are improving user experiences by creating a comprehensive web portal for another major mobile carrier, allowing users to easily view balances, apply offers, top-up their accounts, and access invoices. On the administrative side, a strong back-office portal enables the carrier to effectively manage invoices and user expenses. By integrating technologies such as Windows Services, WCF, SQL, ADO.Net, Entity Framework, C#, WebAPI, ASP, Visual Basic, Bootstrap, and jQuery Datatable, while employing the MVC methodology, we have transformed the telecommunications industry, delivering exceptional support and user-friendly interfaces.