Softwire

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Overview

$10,000+

Min Project Size

$100 - $149/hr

Avg Hourly Rate

250 - 999

Employees

2000

Year Founded

ABOUT SOFTWIRE

Exceptional bespoke software solutions.

Softwire is a privately held software development firm located in the UK. We specialize in software consultancy and tailor-made software solutions, collaborating with some of the top brands in the UK. At Softwire, we prioritize delivering outstanding service to a select group of clients, and our dedication to customer satisfaction is unparalleled.

Tech Stack

.NETRuby on RailsJavaASP.NET

Languages Spoken

English

HIGHLIGHTS

$10,000+

Min Project Size

$100 - $149/hr

Avg Hourly Rate

250 - 999

Employees

2000

Year Founded

Services

Focus

Industries

Clients

Services Provided+3 Services

7% Backend Development

3% Legacy System Modernization

7% Custom Web Application Development

3% Frontend Development

20% Web App UI Design

10% Other IT Consulting and SI

6% BI & Big Data Consulting & SI

4% AI Strategy & Roadmap Consulting

About the Team

OUR STORY

Softwire is a trusted, independent technology consultancy with 25 years of experience, dedicated to helping organizations achieve meaningful progress. They specialize in delivering bespoke, platform-agnostic solutions tailored to the unique needs of each client. Committed to creating positive impacts, Softwire partners with organizations whose work significantly benefits people's lives, approaching every project with care and responsibility. Their expertise is especially valuable in highly regulated industries, where deep domain knowledge is essential. By combining independence, impact-driven focus, and informed understanding, Softwire ensures their clients reach their goals effectively and responsibly, fostering meaningful outcomes for people, organizations, and society.

Portfolio

Building the Government's Simple Energy Advice Service

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The Simple Energy Advice service, endorsed by the UK Government, aims to provide personalized recommendations for enhancing the energy efficiency of homes. Its purpose is to motivate individuals to undertake improvements that contribute to the country's low-carbon goals. During a successful alpha phase conducted by Softwire, it was determined that the existing call-center-only service needed to be replaced with a digitally-driven self-service option. Additionally, we outlined the structure of the new service. The Government Department for Business, Energy and Industrial Strategy (BEIS) chose Softwire to implement the beta phase, which involved developing the service and creating all necessary content. This was a prominent public project, included in BEIS ministerial discussions, and was heavily promoted during the inaugural Green Great Britain Week in 2018. Thus, it was crucial that we met deadlines and ensured a reliable service. Our approach included continual user testing, which led to the creation of a user-friendly and engaging service, while thorough load testing confirmed its capability to handle expected traffic volumes. We conducted weekly user testing sessions, both through hands-on lab testing in various UK regions and remote sessions where target users completed tasks at their convenience. This mixed approach helped us gain a realistic understanding of our diverse user base. We initiated a private beta with 1,000 users, allowing us to collect in-depth analytics on website usage. Given that the service revolves around users answering a series of questions for tailored advice, user testing and analytics highlighted which questions were causing delays. Our content team dedicated time to refine and retest these elements to enhance user experience. Additionally, user feedback indicated a preference for video content in certain areas, prompting us to oversee the production of video clips to enhance the site's engagement. To keep pace with constantly changing energy legislation, we designed the website for easy updates, allowing BEIS’s team to modify most content through a content management system (CMS). We conducted rigorous load testing to guarantee that the service could handle the expected user volume, especially with anticipated media scrutiny. Utilizing various features of cloud platforms enabled us to create a scalable and robust infrastructure, supported by best practices and thorough load tests. Recognizing the need for additional support, we incorporated a small contact center to assist users, ensuring that customer interactions could be smoothly transitioned from the website to a contact center operator when necessary. We also advised BEIS on forecasted call volumes and training requirements, enabling them to hire and train an adequate number of staff. The outcome of this project has been positive, with user numbers doubling compared to the previous service, and a significant number of visitors completing the full process to receive personalized energy-saving advice. Following a successful private beta, the public beta launched on schedule, just before Green Great Britain Week, allowing BEIS to replace the outdated call center with our more cost-effective solution. In its initial months, the digital service has seen a consistent increase in usage, with twice as many people accessing it monthly compared to the call-center-only model. Also, the average time spent on the site is sufficient for users to complete the questionnaire and review their suggestions. With 25% of visitors completing the entire survey and receiving their individualized advice, the service is achieving an impressive conversion rate, fulfilling its objective of helping a growing number of people access customized energy-saving recommendations. Softwire continues to provide ongoing support for the Simple Energy Advice service.

Optimising newspaper printing for the Telegraph Media Group

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Softwire swiftly implements crucial enhancements to a legacy codebase, allowing a newspaper publisher to optimize its printing process. The client, Telegraph Media Group (TMG), is one of the leading news providers in the UK, and its printed newspapers play a vital role in its operations. To improve the efficiency of their print runs, TMG sought to upgrade a key application that manages the printing presses, aiming to automate tasks that were previously performed manually. Given the significant potential savings, TMG was eager to expedite the project. The task required top-notch software engineers who could quickly understand and modify a complex legacy codebase. Softwire’s approach involved assigning a single software engineer to collaborate closely with the client's product owner, with additional support from Softwire colleagues for customer relationship management and technical oversight. We began work within two weeks of being contacted by TMG and completed the enhancements in an additional 20 days. Following this, our engineer assisted TMG’s testing team, providing support and addressing bug fixes as needed. The client has since approved the work and is currently working on the final implementation with their printing press partner.

Delivering improved business insights for Zurich UK

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Technologies Zurich UK sought strategic data engineering assistance to develop a top-tier Data Architecture and Analytics function. As one of the world's leading insurance companies, Zurich offers a diverse range of products to individuals, businesses, and the public sector. In 2017, the company established a dedicated Data Architecture and Analytics (DAA) division, tasked with consolidating consistent and accurate data from various source systems to aid reporting and operational processes. To expedite the development of this DAA function, Zurich partnered with Softwire as a strategic data engineering ally. The goals were twofold: to implement various technical projects and to enhance the company’s internal data engineering skill set to achieve independence. Softwire undertook several crucial data engineering initiatives, including helping Zurich recruit a suitable in-house team and establishing effective workflows for the DAA function to meet business needs. A key strategic project involved creating an enterprise-wide data warehouse that integrated data from numerous sources. To maximize the advantages of this unified data view, an efficient method for presenting it to the appropriate personnel was essential. Simultaneously, we assisted Zurich in expanding their internal team from 3 to over 35 employees. Will Davis, the Data Development Lead at Zurich, stated, “Softwire helped us determine the necessary skill levels and technical expertise for building a premier data engineering capability. Their team not only guided us in optimal working methods but also in the broader technologies required to manage our extensive data solutions and code infrastructure. A major focus was on aligning us closer to a DevOps-style continuous deployment model, which is particularly challenging in the data engineering domain due to its complexity.” As a result, Zurich now has an autonomous data engineering function equipped with tools and processes that provide real value to the business. The in-house team is proficient in best practices for continuous deployment and integration and is supported by easy-to-maintain, top-tier tools that deliver insights promptly. The positive impacts are already evident. Their first-line contact center effectively utilizes the new web portal to process customer inquiries much more rapidly. Previously taking up to 30 minutes per request, the new system has shortened this duration to just a few minutes. The optimization efforts remain ongoing, with the team continuously enhancing the data warehouse infrastructure for broader operational application. Davis reflects on the influence Softwire has had: “In our aim to establish the Data Architecture and Analytics function, we sought collaboration with leading specialist partners to both work with and learn from. This led us to choose Softwire. Their genuine commitment to helping us enhance our team and work methodologies stood out. It was clear that alongside their execution of various data engineering projects, they were dedicated to ensuring our self-sufficiency. This enabled a seamless transition when we assumed full responsibility, allowing us to confidently provide increasing value to the business.”

2 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$10,000+

Average Hourly Rate

$100 - $149/hr

Pricing Snapshot

Min Project Size

$10,000+

Avg Hourly Rate

$100 - $149/hr

Cost Rating

N/A

What Clients Have Said

"Softwire delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

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Select a service

Backend Development

Legacy System Modernization

Custom Web Application Development

Frontend Development

Web App UI Design

Other IT Consulting and SI

BI & Big Data Consulting & SI

AI Strategy & Roadmap Consulting

Digital Strategy

Market Research & Competitive Intelligence

Operational Process Consulting

Industry Recognitions

stonewall diversity champion

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UK's Leading Management Consultants 2022

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Locations

Headquarters

110 Highgate Studios 53-79 Highgate Road London , England NW5 1TL

London, England, United Kingdom NW5 1TL

+442074857500

Headquarters

Suite 2, 2 Federation Street M4 4BF

+442074857500

Headquarters

Softwire UK, Bradfield Centre CB4 0GA

+442074857500

Headquarters

315, Highgate Studios, 53-79 Highgate Rd, London NW5 1TL NW5 1TL

London, England, United Kingdom NW5 1TL

+442074857500

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