TrueID
TrueID Thailand aimed to enhance the capabilities of their video-on-demand service for Indonesia and the Philippines while also expanding their platform to Vietnam, Cambodia, and Myanmar. They sought a vendor capable of supplying UX/UI designers to support their design team on an ongoing basis.
Our approach involved hosting stakeholder workshops and conducting research before creating a user-friendly mobile interface that improved the overall user experience of TrueID’s application. We then collaborated closely with their developers to ensure our designs were accurately executed.
Outcomes included:
- Over 1,000 new screens designed and enhanced for the international mobile web app
- A comprehensive design system that accelerated the creative processes of TrueID’s development teams
- Support for four languages, including English, Khmer, Burmese, and Vietnamese
Our redesign process for TrueID’s international streaming service app began with a thorough understanding of the company's branding and style guidelines, ensuring that our design choices aligned with their brand identity. With this information, we conducted stakeholder workshops, followed by research and analysis, leading to tailored solutions for each key area. During the development stage, we collaborated closely with developers, adapting to their Scrum methodologies and offering support during automation and QA testing to guarantee the accurate implementation of our designs. Our workflow consisted of stakeholder workshops, research and analysis, and the proposal of solutions.