Sequential Tech
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Overview
$50,000+
Min Project Size
150+
Avg Hourly Rate
1000 - 9999
Employees
2004
Year Founded
ABOUT SEQUENTIAL TECH
Sequential Tech is a telecom customer support prov
Sequential Tech is a telecommunications customer support provider with over 20 years of experience, catering to more than 190 clients across 40 locations in 12 countries. They offer comprehensive customer experience solutions, including customer care, technical support, billing, and fraud risk management for mobile, broadband, and digital platforms, with multilingual centers operating around the clock worldwide.
Languages Spoken
English
HIGHLIGHTS
$50,000+
Min Project Size
150+
Avg Hourly Rate
1000 - 9999
Employees
2004
Year Founded
Services
Focus
Industries
Clients
Services Provided
50% Operational Process Consulting
50% Customer Support Outsourcing
About the Team
OUR STORY
Sequential Tech, a Fusion Group company with over 20 years of telecom BPO expertise, excels in delivering comprehensive operator-grade services across 15 countries. Specializing in customer care, technical support, activations, billing, collections, and network operations, it serves mobile network operators, broadband providers, enterprise operators, and digital telcos. By integrating skilled professionals, structured processes, and AI-driven tools, Sequential Tech enhances first-contact resolution, reduces handle time, and identifies performance gaps in real time. Its mission centers on elevating customer experience through precise, scalable support, streamlining telecom workflows, and fostering clearer, faster customer journeys. With a commitment to operational excellence and intelligent solutions, the company empowers telecom brands to achieve stability, efficiency, and dependable, high-quality service across every interaction.
Projects & Clients
Project Size & Rate
Minimum Project Size
$50,000+
Average Hourly Rate
150+
Locations
Headquarters
3150 Holcomb Bridge Road, Suite 300, 3rd Floor, Norcross, GA 30071, United States
Norcross, Georgia, United States 30071