Saillent

We are a consultancy specializing in retention science, assisting subscription-based businesses in understanding why customers leave and what encourages their return. No matter your industry—be it SaaS, HealthTech, FinTech, EdTech, consumer applications, or subscription eCommerce—we leverage data science, behavioral analytics, and machine learning to identify the factors that lead to churn and foster long-term customer loyalty. ### Our Offerings From conducting churn audits to creating comprehensive retention strategies and predictive machine learning models, we offer: - Data-driven insights into user behavior - Churn risk scores and lifetime value metrics at the segment level - Campaigns and user experience improvements that enhance retention - Continuous churn forecasting through CRM and MarTech integration ### Why You Can Trust Us We treat your customer data with the utmost care and adhere to strict data privacy standards: - Our processes incorporate SOC 2 Type 1 compliance and GDPR readiness - We utilize secure, encrypted data pipelines (including Airbyte, Fivetran, dbt, BigQuery, and Snowflake) - We offer NDAs and security reviews upon request - You can choose to implement our models within your own infrastructure, as we do not retain your data ### The Key Takeaway Retention is more than just a statistic; it's a powerful multiplier. Let’s transform your subscription data into scalable and predictable revenue.