Rubrica is a prominent provider of high-volume pre-employment assessments for customer service roles, catering to companies with internal call centers and business process outsourcing. Founded by a group of language experts with decades of experience in language acquisition and assessment, Rubrica is dedicated to identifying top-tier candidates by assessing their professional communication skills, including language proficiency, empathy, and critical thinking. Their tests stand out from traditional employment assessments by offering personalized feedback to help document performance and enhance hiring and training decisions. Rubrica’s solutions are perfect for organizations looking to manage hiring and training expenses while striving to deliver an exceptional customer service experience.