ROI Technology Inc. is an IT services provider located in Arlington, Washington, catering to businesses with 10 to over 200 employees in Snohomish, King, Skagit, Whatcom, and Pierce counties. Established in 2014, we offer flat-rate IT support with a focus on security, ensuring no ransomware losses across our clients. Our primary services encompass fully managed IT, co-managed IT for companies with in-house IT teams, cybersecurity featuring layered defenses, cloud services including Microsoft 365 and Azure management, backup and disaster recovery with verified restore procedures, network monitoring, and helpdesk support with same-day response times. What sets us apart is our transparent pricing structure with no hidden fees, no charges per ticket, and no after-hours fees. Our flat-rate model guarantees that your quoted price is your monthly bill. We openly share our pricing—$105 per endpoint, $105 per user, and $425 per server—because we believe it's important for you to understand IT costs upfront. We offer both remote and on-site support throughout Western Washington, managing everything from routine helpdesk inquiries to strategic technology planning with vCIO services. Our support is never outsourced internationally, and we refrain from using chatbots—when you reach out, you speak to a real person. Our security measures include endpoint detection and response, multi-factor authentication, email security, dark web monitoring, security awareness training, and round-the-clock network monitoring. We uphold the same security standards for all clients, whether they are a small dental office or a defense contractor aiming for CMMC certification. For businesses assessing their current IT provider, we provide a complimentary IT assessment. This is not a sales pitch; it’s a straightforward evaluation of your IT situation and areas that need improvement.