Rethink Labs
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Overview
$1,000+
Min Project Size
150+
Avg Hourly Rate
2 - 9
Employees
2019
Year Founded
ABOUT RETHINK LABS
Customer happiness at scale
We are a consulting group dedicated to assisting businesses in enhancing customer satisfaction through exceptional experiences. Our services include building, testing, researching, and providing advice. Our team consists of experienced professionals, including former founders and executives, who specialize in product design, customer retention, communication, and user research. We welcome the opportunity to discuss the challenges your business is encountering.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
150+
Avg Hourly Rate
2 - 9
Employees
2019
Year Founded
Services
Focus
Industries
Clients
Services Provided
25% Mobile App Development (iOS & Android)
18% Product Design
8% UX Research & Usability Testing
25% Brand Identity Design
17% Customer Experience (CX) Strategy
7% Operational Process Consulting
About the Team
OUR STORY
Our company is a boutique, hands-on team of experience leaders committed to partnering with businesses to innovate and reshape the future. Sofia, a customer experience expert with over 12 years in B2B advertising technology startups, excels in driving revenue growth and retention, having scaled revenue from $15M to $109M and maintaining an impressive NPS score of 80. Certified as an OKR coach, she has also halved product adoption time and improved client renewals. Holden, a seasoned startup executive and two-time founder, brings extensive experience in scaling customer experience strategies across varied industries. Since moving into consulting in 2019, she has helped companies enhance retention and user success, leveraging leadership roles at firms like Mercato, Ladder, and HelloTech to drive impactful growth and operational excellence.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
150+