Staff morale and cultural shift
Cowichan Valley Regional District
"We have successfully attracted talented individuals, but employee turnover remains an issue."
STABILIZED AND CONSISTENT STAFF TURNOVER FOR COWICHAN VALLEY REGIONAL DISTRICT
The Challenge: The HR department of the Cowichan Valley Regional District (CVRD) was unable to effectively support its internal clients beyond the recruitment process. This limitation resulted in gaps in essential areas like organizational effectiveness, labor relations, training, and employee wellness/OH&S.
The Solution: Realize identified two main aspects of CVRD's challenge: 1) creating a new HR service delivery model to fill critical service gaps, and 2) implementing people-focused change management practices to facilitate the successful adoption of the new model.
Our Approach and Methodology: Realize performed a detailed audit of the service delivery model, gathering insights from leadership, management, and staff to evaluate the strengths and weaknesses of the current system. Design thinking sessions were facilitated with leaders and managers to ensure strategic alignment and clarity between HR and CVRD. Based on these findings, a new HR service delivery model was created to effectively address significant gaps in four key areas: organizational effectiveness, labor relations, training, and employee wellness/OH&S. To implement the recommended changes and system, Realize offered the leadership team training in people-centered change management. This involved engaging, training, communicating, and supporting employees to encourage their acceptance and effective adaptation to the new service delivery model, ensuring a smooth transition.