Monitoring Solution ELK Stack on AWS
WorkWave aims to simplify the challenges of managing field service and fleet-based businesses, regardless of their size. Their collection of cloud-based solutions for field service and fleet management—such as PestPac®, WorkWave Service™, ServiceCEO™, WorkWave Route Manager™, WorkWave GPS™, GPS Heroes™, and ContactUs™—enables clients to effortlessly manage and automate sales and marketing tasks, enhance back-office operations, and gain better oversight of field activities through a simple interface. With this platform, more than 8,000 clients obtain exceptional insights and information, helping them boost efficiency, grow revenue, and deliver a top-notch customer experience. R&D Solutions collaborates with WorkWave to improve their processes and optimize costs, focusing on enhancing log file usage. To maximize the benefits of log files, the data needs to be presented in a user-friendly and meaningful manner, utilizing AWS archive mechanics for cost optimization. For WorkWave's requirements, we developed a solution that monitors IIS, Application, Event Logs, and other types of logs, storing the data in ElasticSearch. This solution ensures that specific recipients receive alerts based on defined rules applied to the logged information. We chose to present the log data visually using dashboards in Kibana.