Rakibul Islam
For Rakibul Islam
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Overview
$1,000+
Min Project Size
$50 - $99/hr
Avg Hourly Rate
2 - 9
Employees
2010
Year Founded
ABOUT RAKIBUL ISLAM
CRM Engineer. Automation Architect
I began my journey in 2010 with a solitary CRM project on Upwork. Now, fourteen years later, with over 50 implementations and more than 21,000 hours logged, I hold the position of Marketing Automation Specialist at New Zealand Trade and Enterprise (NZTE), assisting some of New Zealand's most ambitious businesses in their global expansion efforts. I have managed Zendesk for over 1,000 agents at Upwork Inc., created Shopify stores that cater to millions of customers, and successfully migrated 150,000 tickets across different platforms without losing any data. My clients span across the USA, Canada, the UK, Australia, South Africa, and New Zealand.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
$50 - $99/hr
Avg Hourly Rate
2 - 9
Employees
2010
Year Founded
Services
Focus
Industries
Clients
Services Provided+1 Services
3% Unified Communications Consulting & SI
10% CRM Consulting and SI
3% AI Agent & Multi-Agent System Development
5% Custom AI Chatbot Development
5% AI Strategy & Roadmap Consulting
17% E-Commerce Development
7% API Development & Integration
25% Managed IT Services
About the Team
OUR STORY
Our Journey began in 2010 on Upwork with our inaugural CRM project. Achieved Top Rated Plus status with a 100% Job Success Score across over 100 projects and more than 21,000 hours, earning the trust of brands worldwide across five continents. From 2016 to 2021, I served as a Zendesk Administrator at Upwork Inc., managing the Zendesk system for over 1,000 agents and handling more than 5 million tickets annually. I developed the necessary integrations, dashboards, and workflows that supported a global operation. Currently, I am a Marketing Automation Specialist in Global Consulting for New Zealand Trade and Enterprise, and I am open to select consulting opportunities.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
$50 - $99/hr