**BACKGROUND** Please provide a description of your company and your role. Christi Garfinkel DVM operates an ambulatory equine practice based in San Diego, California. Our service area spans from Imperial Beach to Encinitas and from Ramona to Pine Valley, covering all the regions in between. Dr. Garfinkel delivers a variety of equine medical services, including wellness care, advanced dentistry, pre-purchase examinations, lameness assessments, and reproductive services. I am a partner in the practice and oversee various aspects, such as inventory, staffing, and financial management. **OPPORTUNITY / CHALLENGE** For what reasons did your company engage PRP Webs? I contracted PRP Webs for website maintenance and redesign. Our website was built on Joomla, using VirtueMart for our shopping cart, and we sought someone with expertise in both platforms. They handle regular maintenance, manage customizations as needed, and redesigned our website to meet our specifications. What were your objectives for this initiative? My aim was to find a company that could manage my website, allowing me to focus on my core business. PRP Webs has excelled in this role and has delivered outstanding results. **SOLUTION** How did you choose this vendor? I discovered them through a freelancing website where I initially needed assistance with a small task. After hiring them, they successfully completed the job. Could you describe the project in detail? Our Joomla site was running an outdated template along with an older version of the platform. PRP Webs not only revamped our website but also updated our Joomla to the latest version. They set up forms, installed reCaptcha, and included several custom modules. We now rely on them for ongoing maintenance, which includes managing site speed, installing SSL certificates, server management, site updates, and some SEO tasks. What does the team structure look like? My main point of contact at the company is CG Pandey. I communicate with him directly through email or Skype, and he ensures that my requests are addressed. I'm not well-acquainted with the team composition since I haven't interacted with them directly. **RESULTS & FEEDBACK** Can you share any results from the project that indicate success or progress? Prior to this project, I handled all website-related tasks myself, but thanks to this initiative, I now have more time to devote to my business. Additionally, after the redesign, improvements in page speed, and SSL installation, my online business has seen significant growth and has become a steady source of income. How well did the collaboration between your teams work? The project was well-managed, with strict adherence to deadlines. They kept me updated on any issues and maintained transparency about their actions, which eliminated worries about deadlines or unexpected delays. What impressed you most about this company? Their efficiency and strong communication skills set them apart. CG (my contact) is always reachable on Skype, making it easy to convey our needs in just a few messages. Do you see any areas for improvement? I believe their pricing is slightly higher compared to other vendors providing similar services. While they deliver excellent service, making some discounts available for existing clients would be greatly appreciated!