Kewlioo Unleashed: Sauna Suit Experience Elevated
Human has joined forces with Kewlioo, the largest sauna suit retailer in the US, to enhance and transform the brand's customer experience. This extensive project included a thorough analysis of customer preferences, the development of a brand strategy, a redesign of the visual identity, and an optimization of the store's UX/UI. The initiative began with a detailed customer study that explored the needs, desires, and expectations of Kewlioo's target market. This research laid the groundwork for the brand's positioning, personality, and messaging, ensuring a deeper connection with customers and fostering meaningful relationships. Utilizing insights from the customer study, Human created a comprehensive brand strategy that redefined Kewlioo's identity and unique value proposition. This strategy was embodied in a vibrant new visual identity that reflects the brand's dedication to innovation, quality, and customer satisfaction. Additionally, a complete redesign of Kewlioo's online store was executed, adhering to industry best practices and leveraging insights from previous CRO tests on a similar customer base. The redesigned store emphasizes user experience, facilitating easy navigation, intuitive product discovery, and a streamlined checkout process. The outcomes of this collaboration have been impressive; after the new store design was implemented, Kewlioo saw a 41% rise in conversion rates on product detail pages (PDP), a 15% increase in average order value (AOV), and a significant boost of 1.75 points in the Net Promoter Score (NPS). These outstanding results highlight the effectiveness of a customer-focused strategy and a well-conceived brand identity overhaul. Kewlioo's partnership with Human has not only redefined its brand but also enriched the customer experience, reinforcing its status as the top sauna suit retailer in the US.