**Overview:** Established in 2023 and based in India's tech hub, Progressive Novus is a dedicated Managed IT Services provider aimed at closing the "uptime gap" for businesses in the US and Europe. We don't just repair IT issues; we enhance business continuity. As a digitally native company, we excel in rapid Helpdesk (Tier 1-3) and Incident Management services. Our operational approach follows the "Follow-the-Sun" model, ensuring that while your local teams are offline, our certified engineers are continuously monitoring your infrastructure, addressing tickets, and reducing risks. **Core Competencies:** - **24/7 Global Service Desk:** Offering omnichannel support (Chat, Email, Voice) with an emphasis on first-call resolution. - **End-to-End Incident Management:** Using ITIL frameworks to classify, resolve, and conduct Root Cause Analysis (RCA) on serious system failures. - **Digital Workplace Support:** Providing smooth troubleshooting for hybrid teams, cloud collaboration tools (M365/Google Workspace), and endpoint security. - **AI-Driven Efficiency:** Employing AI-Ops to manage routine tickets, enabling our human experts to concentrate on complex, high-priority incidents. **The Progressive Novus Promise:** We bring the technical expertise of a large enterprise IT department combined with the flexibility and cost-effectiveness of a strategic offshore partner. At Progressive Novus, we gauge our success through your Mean Time to Recovery (MTTR) and the continued productivity of your team.