Process Shepherd

Process Shepherd was created based on a straightforward idea: employees shouldn't have to memorize intricate business processes. By alleviating this burden, we can enhance their performance and allow them to concentrate better on their interactions with customers. Despite ongoing investments in training, coaching, and quality control aimed at guiding consultants on following processes, achieving perfect adherence remains elusive. There is a more effective approach. Rather than training agents to grasp the complexities and nuances of every procedure, what if software could assist them step by step? This would significantly reduce training time and ensure flawless compliance with processes. Organizations that can benefit most from Process Shepherd will likely experience improvements in various aspects. What is Dynamic Guided Workflow? A guided workflow assists an agent through each phase of a business process sequentially, while a dynamic guided workflow modifies the steps based on the current context. For instance, responses from earlier questions can dramatically change the workflow's direction. This means that a dynamic guided workflow can address intricate edge cases without overwhelming the user, as they only see the relevant next step in the process.